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2B: I required work as soon as possible , because I completed university training and was prepared for work. While searching for job, HR officials in hotel described to us these benefits for hotel jobs and we know this place’s fame and are quite witty.

2B: I required work as soon as possible , because I completed university training and was prepared for work. While searching for job, HR officials in hotel described to us these benefits for hotel jobs and we know this place’s fame and are quite witty.

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is important.

3A: For the career view, I chose it . Here I have more duties and

moments of learning.



. Was the real job



2A: I didn’t have too many tame ordinary stuff which was not



the same as you



mentioned on our agreement . Without any assistance from the FO



anticipated ?



team , I had to remain in the same position all the time . I felt

miserable and devastated at times.

2B: No , I was provided at the interview with the complete package

of advantages totally distinct to another hotes . However it didn’t

work.

2C: No, I had entirely distinct duties and mostly worked with routine

job, which was not specified in my agreement.

3A: Yes , absolutely.



In-depth interview 5:





Interviewer (H): Huynh Minh Phuong







Interviewee (2D): Le Quoc Bao







Title: FO staff – Ex line Employee







Date of interview: 08 August 2018







Duration : 25 minutes.



H: Could you please introduce about yourself and your position in the hotel ?

2D: I'm 29 , FO staff. I worked in hotel industry from graduating .

How long have you worked here and why did you leave a job?

2D: 9-10 months , because I go abroad. However, due to bad leadership , which often lacked

knowledge and skills , I would have left anyway.

What do you believe about hotel working hours ?

2D: Working hours were ineffectively set up. 03 shifts per day : morning, afternoon and night. It is

intended to takes 30mins for task handover, but it was difficult to stick to due to the data quantity.

I used to spend an additional 2 or 2,5 hours hours at job. Extra hours have been paid , but not

enough.

I’d prefer to back home on time . Also, lunch break time wasn’t properly regulated. I often didn’t



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know when to go and we didn’t have a break scheme.

Do you have a good balance in your work life?

2D: No, I worked 8 hours 5 days a week , but I often stay longer hours due to additional duties . Ex:

cashier problems, guests requests , etc

Have you believed that job schedule plannings are intended for a benefit from employees or

employers

2D :Mainly it is intended solely for leadership.

Does your employer ask for additional working hours ?

2D: That occurred, I was told to work additional days. But my line manager was always opposed to

staying additional hours at job in particular. There was a lot of work, though and you just had to

remain to cover the duties.

How would you compare your present payments to the prior job?

2D : My wage was slightly greater than in my past hotel at the same position.

But there were far too many duties I had . I think the salaries were not proportional to daily duties. A

hotel is large , therefore visitors need extra facilities. Our staffs need to follow a hotel norms with

global requirement as well.

Have you got your wages on time?

2D: Always they did.

Does hotel have a scheme of bonuses and benefits ?

2D: Well, there wasn’t one. A scheme is intended to occur in particular, a hotel developed an

upselling sheets ,therefore our staffs will provide more facilities. Our supervisors supposed to go

alongside with this process.

Do you believe your wages are commensurate with your duties ?

2D: No , I guess it might be better. Especially when it comes to supervising, at the same time , we are

allocated to supervize receptionists and other related functional areas in front office whilst managers

are at behind.

How about hotel benefit packages ?

2D: To be honest, I haven’t noticed the distinctive health insurance characteristics , every hotel has

quite the same type. For a personal price , getting from the bureaucratic point of perspective was



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quite inflexible and often time-consuming. In order to have a space with a personnel price it is

required to give a document and permission of other hotel departments, which is a bit frustrated. In

other places, an operation like this could be computer automated, therefore it generally doesn’t

waste much time. Uniform is prepared well, staffs don’t need to take care by themselves. Annual

team building are comfortable therefore staffs felt great with their peers.

Do you believe that your work is stressful ? How does it work ?

2D Certainly. Our job is to interact with different people therefore their demands are different too.

Combined with a five star hotel scale, an amount of work is huge as well.

How about your relationships with peers ?

2D : Yeah, we’ve had a powerful connection. Semi-formal at times.

Do you have excellent manager relationships?

2D : Not everybody. Some of them lacked sufficient experience and strong skills.

Can you be creative at job and speak your thoughts ?

2D: Yes, mostly.

Do you believe that every shift has enough staffs ?

2D : It’s been enough

What is the range of career progression ?

2D: I did not want to build a career in Majestic. Due to the experience , I regarded it to be the brief

time job. Trainings have organized , but not very well structured. There is a chance to go further in a

career .

Do your executives get enough competencies and skills?

2D: FO manager I trusted his skills, but I can’t say that for the remainder. Some of the staffs have

been biased. FO manager personally recruited prospective candidates. That’s why, some managers

hired couldn’t behave as they should or were too emotional in complex circumtances.

Do you believe that executives appreciate your contribution and commitment to the job process

2D: Sure, however it would be good to get a bonus or prize.

How about a FO management attention for staff ?

2D : There are staffs that managers give a priority. A scenario is demonstrated with continous back



43



office talks that supervisors continued to discuss staff about behavior.

Tell me an reason that you chose a hotel work ?

2D : There’s certainly a large space for improvements. Majestic hotel is a perfect location for a brief

job. I used to work in a vibrant team experience, our staffs were able to contribute their job

knowledge. With distinct backgrounds, we were totally different, so approaches to services also

varied. I’ve learnt a lot at the end.

Why did you choose to work here ?

2D: Since I am still young and any hospitality specialist would like to work in such place .

Is a real job like as your anticipation ?

2D : There has a bit unalike . It was fair enough at the start phases but with too many duties with the

same wage after I was allocated. And my line management wasn’t helpful either. I believe that most

of my additional duties have been moved from management.

In-depth interview 6:





Interviewer (H): Huynh Minh Phuong







Interviewee (3B): Nguyen Thi Binh







Title: HR Manager







Date of interview: 12 August 2018







Duration : 25 minutes.







Address: Majestic hotel

What do you believe about hotel working hours ?



3B : I believe it conforms to the 5 –star hotel norms. Our staffs are experts, so with assigned duties

they should feel comfortable.

Do you have a good balance in your work life?

3B :Yes, I have a nice timetable in common. I operate 8 hours per day.

Do you believe that your job shifts are intended for the benefit of employees and employers

3B : We tried to design it for the benefit of both.

Does your employer ask for additional working hours ?

3B : Sometimes yes, particularly when it peaks . But of course staffs have been paid extra.



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Are your present wages better than a prior job?

3B : My wage now is a bit greater .

Have you got a monthly income on time?

3B : Sure.

Does hotel give a scheme of bonuses and benefits ?

3B : As back office staff, we don’t get a bonus, but there is always 13th wage.

Do you believe your wages are commensurate with your duties ?

3B : yeah, it is .

What are your opinions about hotel benefit package ?

3B : Yes, health take care fee is ok as other places. The uniform is beautiful quality. We are

constantly organizing activities that can improve peer working relationship. We want to build a sense

of “family” at work.

Do you believe that your work is stressful ? How does it work ?

3B Yes, because the turnover of staff is very high. Every time an appropriate candidate to fill the role

is so hard to discover.

Are you with your peers in good relationships ?

3B : Yes, certainly.

Do you have excellent manager relationships?

3B : Sure.

Do you believe you’re involved in decision making ?

3B : We have to be involved in decision making with the HR department. But it is not a distinct unit

of hotel . We do this with the hotel vision.

Can you be creative at job and speak your thoughts ?

3B : For sure.

Do you believe that every shift has enough staffs ?

3B : Yes, we are following the Saigontourist standard brand. The need for this amount of individuals



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to stay at this workplace.

How about a range of job progression ?

3B : We set up training on a weekly basis, which is essential. In general, promotions should be every

1-1,5 years.

Do you believe that your executives have enough experience and skills in their employment ?

3B : Yes.

Do you believe that executives appreciate your contribution and commitment to the job

process

3B : Sure, absolutely.

How about a FO management attention for staff ?

3B : I totally agree with that. This is always a crucial for hotel organization to consider their staffs

fairly.

Why do you like your hotel work ?

3B : I like the options of gaining as many skills as I can for my profession.

Why did you choose to work here?

3B : My experience is the most important for my career later on , so a completely fresh hotel team

would be great.

Was the real job the same as you anticipated ?

3B : Absolutely, it is a good workplace .



In-depth interview 7:





Interviewer (H): Huynh Minh Phuong







Interviewee (1A): Dang Nha Thanh







Title: FO staff







Date of interview: 12 August 2018







Duration : 25 minutes.







Address: Majestic hotel



- Current line employee



46



Could you please introduce about yourself and your position in the hotel ?

1A: I am FO staff in the hotel.

What do you believe about hotel working hours ?

1A : A working hours are arranged proportional with duties , however they still could improve more.

Have you get a strong combination between work and personal life ?

1A: Not yet,however in the future it could be .

Are job shifts intended for a benefit between employees or employers?

1A: I see they are for guests’ benefits more. Since our duties are done , we still remain at work to

solve and complete a request for our guest.

Does your employer ask for additional working hours ?

1A: My executives are seriously opposed to it . At work, they don’t like burning outs .I’ve got to

work extra,though, just because it’s logically necessary.

Is a present wages better than your prior job?

1A: A little bit, however extended duties with rigid rules this payment goes with.

Do you get your payment in time?

1A: Yes, there were never any issues with it.

Does hotel have a scheme of bonuses and benefits ?

1A: Yes, bonuses should be forthcoming quickly. Now there was merely no time for it because of

other problems, so this may alter in the near future.

Do you believe your wages are commensurate with your duties ?

1A: No, never. I’ m doing a lot too much. But sadly, it is the same in any hotel.

Tell us about hotel indirect bonuses ?

1A: Health insurance is the same as before, so there’s nothing luxury. I booked a unique price space,

however it is time consuming for preparing documents.

Is your work stressful ? How does it work ?

1A: It’s not an office work because of individuals, the environment and curcumstances can differ.



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Tell me your opinions about the job here compared to another private hotel ?

1A: Managers here believe we ought to live in the workplace, therefore it becomes a working

family. I see in private hotels have more freedom . I don’t care about late job,however a balanced

working hours are better.

Are you with your peers in good relationships ?

1A: Yes.

Do you have excellent manager relationships?

1A: Sure

Can you be creative at job and speak your thoughts ?

1A: Yes ,with guests in particular , I’m attempting to exceed expectations.

Does a hotel have an adequacy number of staff ?

1A: It is.

How about a range of job progression ?

1A: As hotel requirements, a promotion will be given for top performs every two years. I used to

work in other hotels, so I created a plan by myself.

Did your executives have enough experience and skills ?

1A: They did.

Did executives appreciate your contribution and commitment to the job process ?

1A: I think they did.

What do you think about FO management attention towards staff ?

1A: Naturally, everyone is equal. If not , how do we operate the hotel .

Why do you like your hotel work and choose to be here ?

1A: I like my peers, I like to interact and share the experience with global visitors. I like working

with individuals . I like to organize parties. I also knew my managers before, so it is more glad to

work with someone you already understand.

Was the real job the same as you anticipated ?

1A: No it’s a lot harder. Because it is a center hotel in most crowded city .



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In-depth interview 8:





Interviewer (H): Huynh Minh Phuong







Interviewee (1B): Nguyen Phuong Thao







Title: FO staff- Ex-line







Date of interview: 08 August 2018







Duration : 25 minutes.



Could you please introduce about yourself and your position in the hotel ?

1B: I am a frontline staff. In the task area it covers the front office, call center, club lounge. The guest

service suite includes the concierge , bellboys and the Guest Relations Department, which takes the

first contact with the guest looking for during their stay. These are basically heavyweight.

Have you worked in any hotels before Majestic ?

1B: No, there are only internships. It’s my first place of job.

What do you believe about hotel working hours ?

1B: It’s too stressful. After the change, I feel so tired. Can’t imagine how individuals in this field have

been working here for more than a decade . I believe I would travel more frequently when I joined.

What is your opinion about a balance between time allocated for work and personal interests?

1B : At present , I see just work relates . However, a scenario could be quickly altered.

Do you believe that your job shifts are intended for the benefit of employees and employers?

1B : Naturally in the employer’s favor.

Does your employer ask for additional working hours ?

1B : When we had to prepare for peak season, it wasn’t

How would you compare your present payments to the prior job?

1B :You don’t expect any higher wage when you are an intern .

Do you get your payment in time?

1B :Yes.

Does hotel have a scheme of bonuses and benefits ?

1B :Sometimes I get suggestions from the guest for assistance or to prepare a particular space



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2B: I required work as soon as possible , because I completed university training and was prepared for work. While searching for job, HR officials in hotel described to us these benefits for hotel jobs and we know this place’s fame and are quite witty.

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