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Exhibit 11.13: Workers of the Future: Student Math and Science Scores from Selected Countries

Exhibit 11.13: Workers of the Future: Student Math and Science Scores from Selected Countries

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Performance Appraisal

•• Identifying

Identifying people

people toto reward,

reward, promote,

promote, demote,

demote, develop

develop

and

and improve,

improve, retain,

retain, or

or fire

fire

•• Not

Not everyone

everyone can

can climb

climb the

the corporate

corporate ladder

ladder

•• Need

Need toto assess

assess how

how employees

employees perform

perform



Copyright© 2005 South-Western/Thomson Learning All rights reserved



U.S. Performance Appraisal

•• U.S.

U.S. legal

legal requirements

requirements regulate

regulate performance

performance

evaluation

evaluation practices

practices toto ensure

ensure their

their fairness

fairness

•• Performance

Performance evaluations

evaluations must

must relate

relate clearly

clearly toto the

the job

job

and

and performance

performance

•• Performance

Performance standards

standards must

must be

be provided

provided inin writing

writing

•• Supervisors

Supervisors must

must be

be able

able toto measure

measure the

the behaviors

behaviors

they

they rate

rate

Copyright© 2005 South-Western/Thomson Learning All rights reserved



U.S. Performance Appraisal

(cont.)

•• Supervisors

Supervisors must

must be

be trained

trained toto use

use evaluation

evaluation

measures

measures

•• Supervisors

Supervisors and

and subordinates

subordinates must

must discuss

discuss appraisals

appraisals

openly

openly

•• Appeals

Appeals procedures

procedures must

must be

be inin place

place



Copyright© 2005 South-Western/Thomson Learning All rights reserved



Performance Appraisal in

Collectivist Cultures

••

••



Managers

Managers work

work indirectly

indirectly toto sanction

sanction poor

poor performance

performance

Often

Often avoid

avoid direct

direct performance

performance appraisal

appraisal feedback

feedback



Copyright© 2005 South-Western/Thomson Learning All rights reserved



Exhibit 11.14: Cross-National

Differences in Purposes of

Performance Appraisals



Copyright© 2005 South-Western/Thomson Learning All rights reserved



Compensation

•• Wages

Wages and

and salaries,

salaries, incentives

incentives such

such as

as bonuses,

bonuses, and

and

benefits

benefits such

such as

as retirement

retirement contributions

contributions

•• Wide

Wide variations

variations on

on how

how toto compensate

compensate workers

workers



Copyright© 2005 South-Western/Thomson Learning All rights reserved



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Exhibit 11.13: Workers of the Future: Student Math and Science Scores from Selected Countries

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