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Figure 10.3 - Cycle Of Disillusionment That Results From Managing Diversity Through Adherence to Legislation

Figure 10.3 - Cycle Of Disillusionment That Results From Managing Diversity Through Adherence to Legislation

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Training Issues Resulting From the

External Environment (cont.)

 To successfully manage a diverse work force, companies

need to ensure that:

 Employees understand how their values and

stereotypes influence their behavior toward people of

different gender, ethnicity, race, or religion.

 Employees gain an appreciation of cultural differences

among themselves.

 Behaviors that isolate or intimidate minority group

members improve.



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Training Issues Resulting From the

External Environment (cont.)

 Attitude awareness and change programs

 Focus on increasing employees’ awareness of

differences in cultural and ethnic backgrounds, physical

characteristics, and personal characteristics that

influence behavior toward others.

 The assumption is that by increasing awareness of

stereotypes and beliefs, employees will be able to

avoid negative stereotypes when interacting with

employees of different backgrounds.



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Training Issues Resulting From the

External Environment (cont.)

 Behavior-based programs

 Focus on changing the organizational policies and

individual behaviors that inhibit employees’ personal

growth and productivity.

 Approaches:

Identify incidents that discourage employees from

working up to their potential.

Teach managers and employees basic rules of

behavior in the workplace.

Cultural immersion - sending employees directly

into communities where they have to interact with

persons from different cultures, races, and/or

nationalities.

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Table 10.6 - Characteristics Associated with

Diversity Programs’ Long-Term Success



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Table 10.7 - Key Components of Effective

Managing Diversity Programs



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Figure 10.3 - Cycle Of Disillusionment That Results From Managing Diversity Through Adherence to Legislation

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