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Table 8.10 - Conditions When Training Support Technologies are Most Needed

Table 8.10 - Conditions When Training Support Technologies are Most Needed

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Technologies for Training Support

 Expert systems - technology that

organizes and applies the knowledge of

human experts to specific problems.

It has three elements:

A knowledge base.

A decision-making capability.

A user interface.



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Technologies for Training Support

(cont.)

 Groupware - enables multiple users to

track, share, and organize information

and to work on the same document

simultaneously.

Companies use groupware to improve

business processes, to improve meeting

effectiveness, as well as to identify and share

knowledge in the organization.



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Technologies for Training

Administration

 Interactive voice technology - uses a

conventional personal computer to create

an automated phone response system.

 Imaging - scanning documents, storing

them electronically, and retrieving them.

 Training software applications - used

to track information related to training

administration, employee skills,

employees’ training activities, online

learning, and transfer of training.

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Learning Management Systems: Systems for

Training Delivery, Support, and Administration



 Learning management system (LMS)

- a technology platform that can be used

to automate the administration,

development, and delivery of all of a

company’s training programs.



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Table 8.12 - Features of Learning

Management Systems (LMSs)



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Learning Management Systems: Systems for

Training Delivery, Support, and Administration

(cont.)



 Advantages of LMSs:

Reduces travel and training related costs.

Reduces time for program completion.

Increase employees’ accessibility to training

across the business.

Provides administrative capabilities to track

program completion and course enrollments.

Allows companies to track all learning activity

in the business.

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Table 8.10 - Conditions When Training Support Technologies are Most Needed

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