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Figure 5.4 - Four Modes of Knowledge Sharing

Figure 5.4 - Four Modes of Knowledge Sharing

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Organizational Environments That

Encourage Transfer (cont.)

 Knowledge management - process of

enhancing company performance by

designing and implementing tools,

processes, systems, structures, and

cultures to improve the creation, sharing,

and use of knowledge.



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Organizational Environments That

Encourage Transfer (cont.)

 Ways to create and share knowledge

Use technology, e-mail, and social networking

sites or partais on the company intranet.

Publish directories.

Develop informational maps.

Allow employees to take time off from work to

acquire knowledge, study problems, attend

training, and use technology.



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Organizational Environments That

Encourage Transfer (cont.)

 Ways to create and share knowledge

Create chief information officer and chief

learning officer positions for cataloging and

facilitating the exchange of information in the

company.

Require employees to give presentations to

other employees about what they have

learned from training programs they have

attended.

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Organizational Environments That

Encourage Transfer (cont.)

 Ways to create and share knowledge

Create an online library of learning resources

such as journals, technical manuals, training

opportunities, and seminars.

Design office space to facilitate interaction

between employees.



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Organizational Environments That

Encourage Transfer (cont.)

 Ways to create and share knowledge

Create communities of practice using face-toface meetings, wikis, or blogs for employees

who share a common interest in a subject.

Use “after-action reviews” at the end of each

project to review what happened and what

can be learned from it.



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Organizational Environments That

Encourage Transfer (cont.)

 Keys for effective knowledge management

Training and information technology

collaboration.

Create knowledge management leadership

positions.

Provide ease to use technology for employees

to access and share information within the

context of their job.

Ensure employee trust and willingness to share

information by recognizing and promoting

employees who learn, teach, and share.

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Figure 5.4 - Four Modes of Knowledge Sharing

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