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Table 3.6 - Example of the Relationships among a Critical Job Issue, a Critical Process Issue, and a Critical Business Issue

Table 3.6 - Example of the Relationships among a Critical Job Issue, a Critical Process Issue, and a Critical Business Issue

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The Needs Assessment Process

(cont.)

 Steps involved in a task analysis

Select the job or jobs to be analyzed.

Develop a preliminary list of tasks performed

on the job by:

interviewing and observing expert employees and

their managers.

talking with others who have performed a task

analysis.



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The Needs Assessment Process

(cont.)

 Steps involved in a task analysis

Validate or confirm the preliminary list of

tasks.

Once the tasks have been identified, it is

important to identify the knowledge, skills, or

abilities necessary to successfully perform

each task.



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Table 3.9 – Key Points to Remember

When Conducting a Task Analysis



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Competency Models

 Competency – areas of personal

capability that enable employees to

successfully perform their jobs by

achieving outcomes or successfully

performing tasks.

A competency can be knowledge, skills,

attitudes, values, personal characteristics.



 Competency model –identifies the

competencies necessary for each job.

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Table 3.6 - Example of the Relationships among a Critical Job Issue, a Critical Process Issue, and a Critical Business Issue

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