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Table 2.3 - Questions to Ask to Develop Strategic Training and Development Initiatives

Table 2.3 - Questions to Ask to Develop Strategic Training and Development Initiatives

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The Strategic Training and

Development Process (cont.)

 Metrics are used to identify:

trainees' satisfaction with the training

program.

whether the trainees' knowledge, skill, ability,

or attitudes changed as a result of program

participation.

whether the program resulted in businessrelated outcomes for the company.



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The Strategic Training and

Development Process (cont.)

 Balance scorecard – means of

performance measurement that provides

managers with a chance to look at the

overall company performance or the

performance of departments or functions

 It considers four perspectives: customer,

internal, innovation and learning, and

financial.

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Table 2.6 - The Roles and Duties of Managers in

Companies That Use High-Performance Work

Practices



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Organizational Characteristics

That Influence Training

 Top management support

The CEO is responsible for vision, and being a

sponsor governor, faculty, learner, and

marketing agent.



 The degree to which a company's units or

businesses are integrated affects the kind

of training that takes place.

 Global presence.

 Business conditions.

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Table 2.3 - Questions to Ask to Develop Strategic Training and Development Initiatives

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