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Appendix G.  Voice-Mail Design Questionnaire

Appendix G.  Voice-Mail Design Questionnaire

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Somesectionsmightnotbeapplicabletothenetworkthatyou

aredesigning,soskipanysuchsections.



Voice-MailRequirements

UsethequestionsinTableG-1toobtaintherequirementsto

designtheUnityvoice-mailsystem.

TableG-1.Voice-MailRequirements

No.



Question



Answer



1



CustomerName



Name:



2



Whoarethecontactsinyour

enterprisemessagingteam?



Name:

Role:

Phone:

E-mail:

Name:

Role:

Phone:

E-mail:



3



Whoarethecontactsinyour

enterprisedirectoryteam?



Name:

Role:

Phone:

E-mail:

Name:

Role:

Phone:

E-mail:



4



Whoarethecontactsinyour

enterprisesecurityteam?



Name:

Role:

Phone:

E-mail:

Name:

Role:

Phone:

E-mail:



5



DoyouintendtodeployCisco

UnityinaUnifiedMessaging

(UM)configurationorvoice

mailonlyconfiguration?



UM

Voicemail



6



IfthisisaUMdeployment,isit Newinstallation:

anewinstallation,amigration, Consideredafreshinstallinto

orapartialintegration?

anenvironmentwhereno

messagingpreviouslyexisted.

Migration:Consideredafull

deploymentofUnitytoreplace

anexistinglegacyvoicemessaginginfrastructure.

Partialintegration:

InstallationofUnityintoan

existingenvironmentwhere

othermessagingsystemswill

continuetooperate.



7



Ifthisisavoicemailonly

deployment,isitanew

installation,amigration,ora

partialintegration?



Newinstallation:

Consideredafreshinstallinto

anenvironmentwhereno

messagingpreviouslyexisted.

Migration:Consideredafull

deploymentofUnitytoreplace

anexistinglegacyvoicemessaginginfrastructure.

Partialintegration:

InstallationofUnityintoan

existingenvironmentwhere

othermessagingsystemswill

continuetooperate.



8



DoyourequireUnityto

Yes

integratewithyourfaxserver?

Ifyes,listthetypeof

No

integreation,thefaxserver

softwarevendor,andthe

Vendor:

versionnumber.

Version:



9



Whichspecialfeaturesdoyou

wanttouseinUnity?



AutoAttendant

TexttoSpeech(TTS)______

sessions

CiscoPersonal

CommunicationsAssistant

(CiscoPCA)

LicensePooling



RSA(Rivest,Shamir,and

Adelman)

DualSwitchIntegration

IPPBXMediaGateway

(PIMG)

VoiceProfileforInternetMail

(VPIM)

UnityBridge

Others(Specify)

10



DoyouneedUnitysupportof

anylanguageotherthanU.S.

English?Ifyes,specifythe

language(s)foreachcategory.



Yes

No

TTSlanguages:

TelephonyUserInterface(TUI)

languages:

GraphicalUserInterface(GUI)

languages:



Notes/Comments

TheinformationcollectedusingTableG-1helpsyouto

understandthescopeofthevoice-maildeployment.



MessagingandDirectoryArchitecture

TableG-2includesthequestionstoaskthecustomerrelatedto

theexistingmessaginganddirectoryarchitecture.Itiscritical

tounderstandtheexistingarchitecturesothatyoucandecide

whichUnitydeploymentmodeltouseandwheretolocatethe

Unityservers.

TableG-2.MessagingandDirectoryArchitecture

No.



Question



1



Whatisyourmessagingplatform?



Answer



Exchange

Domino



2



IfActiveDirectory(AD)is

deployed,whatistheADversion?



AD2000

AD2003

N/A



3



IfMicrosoftExchangeisdeployed, 5.5

whatistheversion?Givedetails

2000

aboutinstalledservicepacksand

hotfixes.Ifyoucurrentlyhavean 2003

olderversionofExchange

MixedMode

deployedinyournetwork,please

providethetimeframetomigrate ServicePackLevel

tonewerversionsofExchange.

HotFixes

TimeFrameforMigration



4



IfMicrosoftExchangeisdeployed

inamixedmode,whichdifferent

Exchangeversionsaredeployedin

themessagingnetwork?



5.5

2000

2003



5



Specifytheoperatingsystemon

whichyouarerunningthe

Exchangeservers.



Windows2000



Windows2003

6



DoyouruntheStandardor

EnterpriseversionofExchange?



Standard

Enterprise



7



Ifyouhaveanexisting

Exchange/Dominonetwork,do

youplantousetheexisting

serverstostorevoicemailsfor

CiscoUnitysubscribers,ordoyou

plantohaveaseparate

Exchange/Dominoserver?



New

Existing



8



IfyourmessagestoreisDomino, Versionnumber:

whatistheDominoversion?Ifyou

currentlyhaveanolderversionof Timeframetomigrate:

Dominoinstalledinyournetwork,

pleaseprovidethetimeframefor

migratingtoanewerversionof

Domino.



9



Isyourmessagingstore

centralizedordistributed?



Centralized

Distributed



10



Providediagramsthatshowyour

existingmessagingarchitecture.

Thearchitecturedetailsshould

havethefollowinginformation:

ADarchitecture

Forests

Rootdomains,childdomains

Locationanddetails,suchasIP

addressesandnamesofdomain

controllersandglobalcatalog

servers

Exchangesitetopology

Exchangeroutinggroups

Bridgeheadservers

LocationswhereExchangeservers

arelocated

ForDomino:

Dominodomains

Dominoclusters

LocationswhereDominoservers

arelocated



Attachthediagramsthat

representtheactive

directorydomaintopology,

exchange/dominotopology,

andnecessarydocuments

describingtheoverall

architecture.



11



IfyouhaveanexistingAD,doyou

wanttodeployCiscoUnityina

separatedomainorhaveitjoin

theexistingdomain?



Newdomain

Joinexistingdomain



Sometimestherewillbedifferent

managementgroupswithinthe

organizationthatmanagethe

corporatedomainandother

specialdomains.Sometimes,for

securityreasons,nopermissions

willbegiventoaccessthe

corporatedomain.

12



Ifyouarecreatinganewdomain

forUnityservers,arethereplans

inthefuturetomakethisnew

domainapartofcorporate

domain?



Yes

No



13



Howmanyuserscurrentlyusethe Numberofusers

ExchangeorDominomessaging

system?



14



Whatisaveragenumberofusers

perExchangeorDominoserver?



Averagenumberofusers



15



Whatistheaveragesizeofthe

user'smailboxinmegabytes?



Averagesizeofuser's

mailbox

________megabytes



16



Whatistheexpectedgrowthin

thenext612months?



Growthintermsofnumber

ofusers



17



ProvidethetotalnumberofUnity

subscribers.



NumberofUnitysubscribers



18



Whiche-mailclientsareusedto

retrievee-mail?



Outlook

Eudora

Others(specify)

Version



19



Whichoperatingsystemsdothese

e-mailclientscurrentlyrun?



Windows95



Windows98

Windows2000

WindowsXP

Macintosh

UNIX

Linux

Others(specify)

20



Whichclientprotocolisusedto

retrievee-mail?



POP3

IMAP

Others(specify)



21



Whichbackupsoftwaredoyou

currentlyusetobackupyour

messagingdata?



ARCserve

Legato

VERITAS

Others(specify)



22



Whatisyourcurrentmessage

storelicensingpolicy?



Clientaccesslicenses

Server-basedlicenses

Others(specify)



23



Whichcurrentsoftwarepackages

andutilitiesmonitorthecurrent

messaginginfrastructure?



24



Whatantivirussoftwaredoesthe

organizationusetoprotectthe

messagingserversfromviruses?



Listofmonitoringtoolsand

utilities:



McAfee

Symantec

TrendMicro

Othervendor(specify)

Versionno.



25



ProvidetheDNSserver

information.



PrimaryDNSserverdetails

SecondaryDNSserver

details

Name:

IPaddress:

Name:

IPaddress:



26



Providedetailsonenterprise

Attachthedetails:

securitypoliciesrelativetouser

accountmanagement,service

accountmanagement,andgeneral

accesspolicies.



27



IfyourmessagestoreisDomino,

providethedetailsaboutDomino

deployment.

IsDominoclusteringused?



Dominoversion

Adminservername



Yes

No



Specifythenumberofnodesper

cluster



_______________________



Specifythenumberofdatabases

percluster



_______________________



IsNotesinstalledontheDomino

server?



Yes

No



Isnames.nsfusedastheprimary

directory?



Yes

No



Specifytheoperatingsystemon

whichDominoserversare

installed.



WhatistheLotusNotesversion?



Windows2000

Windows2003

_______________________



WhatistheLotusDominoversion? _______________________



WhatistheDominoserver

operatingsystemversion?



_______________________



Comments/Notes

TheinformationcollectedfromTableG-2iscriticaltoensure

successfulintegrationoftheUnitysystemwiththecurrent

corporatedirectoryandmessagingsystems.



InfrastructureRequirementsforUnity

Deployment

UnityusesADwhendeployedintheExchangemessaging

environment.Thecorporatedirectoryadministratormust

understandtheimplicationsofthisbeforeproceedingwith

actualdeployment.TableG-3includesthequestionstoaskthe

corporatedirectoryadministratortoensurethatthecustomer

understandstheinfrastructurerequirementstodeployUnity.

TableG-3.InfrastructureRequirements

No. Question

1



DeployingUnityintheexistingADrequiresschemaextensions.Isyourcorporatedirectoryteamawar

changeandapproveit?



ToseethelistofschemaextensionsthatUnitymakestotheADschema,refertothefollowingURL:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/products_white_paper09186a0080

2



ExtendingtheADschemaincreasesthesizeoftheADdatabase.Didyouplanfortheextrasizeofthe



RefertothefollowingURLforinformationonADcapacityplanning:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/products_white_paper09186a0080

3



Whohastheschemamasterrighttomodifytheschemaonthedirectory?



4



DidyouintegratetheCallManagerdirectorywiththisAD?



5



WilltheUnitysystembecollocatedwiththeExchangeservers?



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Appendix G.  Voice-Mail Design Questionnaire

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