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Chapter 13. Troubleshooting ONS 15454 Networks

Chapter 13. Troubleshooting ONS 15454 Networks

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ResourcestoTroubleshoottheONS15454

VariousresourcesareavailablefortroubleshootingtheONS

15454.Understandingtheseresourcesgreatlyfacilitatesand

reducestheamountoftimeittakestotroubleshootanissue.



Documentation

Unlikemostothervendorsintheindustry,CiscoSystemsfreely

providesallproductdocumentationonline(bothHypertext

MarkupLanguage[HTML]andPDFformats).Themostcurrent

andcompleteCiscoONS15454documentationisreadily

availableontheWorldWideWeb.Totakeadvantageofthisrich

andusefulresource,goto

http://www.cisco.com/univercd/cc/td/doc/product/ong/15400/index.htm

Atthewebsite,identifythesoftwarereleaseyourONS15454

node/networkisrunning,andthenselectthetypeofguidethat

bestfitsyourneeds.Someofthemostcommonlyusedguides

includethese:

ProcedureGuideProvidesstep-by-stepinstructionsto

performanytasktoconfiguretheONS15454nodeor

multiplenodesaspartofanetwork.

TroubleshootingGuideProvidesinstructionson

troubleshootingandfixingissues.Describesthealarm

codesreportedbytheONS15454andthecorresponding

possiblesolutions.AlsoaddressesSimpleNetwork

ManagementProtocol(SNMP)parametersandperformance

monitoring.

ReferenceManualProvidesreferencematerialtoevery



aspectoftheONS15454(suchascardspecifications,

SynchronousOpticalNetwork[SONET]topologies,andso

on).

ReleaseNotesAddressessoftwarereleasespecificnew

features/functionality,closedissues,andanyknown

caveats.

IfyouhavelimitedaccesstotheInternet,orprefertohavethe

documentationCDorthepaperversionsofthedocumentation

contactyourreseller.BothCDandpaperversionscanalsobe

purchaseddirectlyfromCiscoSystemsbygoingto

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm.



CiscoTransportControllerOnlineHelp

CiscoTransportController(CTC)isthesoftwareusedbytheend

user.CTCisuser-friendlyandenablestheusertographically

provisioneveryaspectoftheONS15454.CTCresidesonthe

Timing,Communications,andControlcard(TCC),andit

automaticallydownloadstoyourPCorlaptopthefirsttimeyou

connecttoanONS15454.CTCisaJava-basedapplicationand

requirestheappropriateJavaRuntimeEnvironment(JRE)on

yourcomputer.



Note

Softwarereleasespriorto(andincluding)R4.6are

compatiblewithJRE1.3.Newerreleasessince(and

including)R4.6arecompatiblewithJRE1.4.



InboththedocumentationandthesoftwareCDsfortheONS



15454,CiscoincludestheappropriateJREforthecorresponding

softwareversionyournodeisrunning.TheJREisoneofthe

itemsyoumightopttoinstallonyourcomputeraspartofthe

CTCInstallationWizard.Anotheritemyoumightwanttoinstall

istheOnlineHelp(orOnlineUserManuals),whichmakesit

easytoaccesshelpandadditionalinformation.



Note

CTCOnlineHelpisalwaysavailabletoyoubecause

thedocumentationresidesonyourcomputer.Itis

usefultoloadthisaspartoftheCTCInstallation

Wizard.



InstallingOnlineHelp

YouneedtoinstallOnlineHelponlyonce(persoftwarerelease).

Todoso,performthefollowingsteps:

Step1. InsertthedocumentationorsoftwareCDintoyourCDROMdrive.

Thewizardautorunsandstartsautomatically.

Figure13-1displaystheCTCInstallationWizardscreen

thatyouseewheninsertingthedocumentationor

softwareCD.Notethatoptionscanvaryslightly,

dependingonrelease.



Figure13-1.CiscoTransportController

InstallationWizard

[Viewfullsizeimage]



Step2. ClicktheNextbutton.Youhavetheoptiontoselecta

TypicalorCustominstall,asshowninFigure13-2.



Figure13-2.TypicalorCustomInstall

[Viewfullsizeimage]



Step3. ClicktheNextbutton.Thewizardprovidesyouwiththe

variousoptionstoselectfrom.Atthispoint,select

OnlineUserManuals(orOnlineHelp),asshownin

Figure13-3.



Figure13-3.OnlineUserManuals

[Viewfullsizeimage]



Note

IfyouhavenotyetloggedintoanONS15454

(thatisusingthiscomputer)andyouarenot

sureifyouhavetheappropriateJRE,itisa

goodtimetoinstallJREandCTCJARfiles.



Step4. ClickNextandfollowthebasicinstructionsprovidedby

thewizard.OnlineHelpandthemanualsarethen

installedonyourcomputer(alongwithanyother

optionsyouselect).

Congratulations!YoucannowtakeadvantageofOnline

Help!WhatexactlyisOnlineHelp?Well,whenyouare

loggedintoanONS15454,youhavecompleteaccess

totheONS15454documentation.Figure13-4shows

youhowtogainaccesstothisconvenientresource.



Figure13-4.CTCMenuBar,Help

[Viewfullsizeimage]



CiscoTechnicalAssistanceCenter

IfyourequirefurtherassistanceandwanttoengageCisco

support,CiscoTechnicalAssistanceCenter(TAC)isavailable24

x7tosupportyou.YoucancontactTACviaphoneat800-5532447.Haveyourcontractnumberready.

YoucanalsogototheTechnicalSupportWebsiteat

http://www.cisco.com/techsupport.

TheTechnicalSupportURLprovidesyouwithadditional

troubleshootingdocumentsandtoolstohelpyouresolveyour

networkissues.ACisco.comuserIDandpasswordarerequired

toaccessthiswebsite.Ifyouhaveavalidservicecontractand



donothaveaCisco.comuserID,youcanregisterat

http://tools.cisco.com/RPF/register/register.do.



LocatingtheProblemandGatheringDetails

UsingCTC

Itishumannaturetoattempttocorrectanissueimmediately

afteritisdiscoveredsometimesbyconnectingandreconnecting

cabling,andothertimesbymakingconfigurationchangeupon

configurationchange,inanefforttosolvetheissuequickly.

Sometimesthisapproachworks,butoftenitdoesn'torworse,

configurationchangescreateanevenbiggerproblemorissue.

Thefirststepintroubleshootingistoidentifytheissueand

gatherasmuchdetailaspossiblebeforemakinganychanges.

Notonlyisthisapproachusefultoyou,butifyouneedtocall

foradditionalsupport,youalsonowhavedocumenteddetail

thatmighthelpsolveyourissuemorequickly.

CTCisagreattoolforgatheringallkindsofdetailedinformation

thatwillhelpyoudeterminethepotentialcausesofyourONS

15454networkproblemsorissues.Thefollowingtoolsand

approachescanhelpyougatherdataduringtheinitialstagesof

troubleshooting:

CTCAlarmstab

CTCConditionstab

CTCHistorytab

CTCPerformancetab

Otherdata



AlarmsTab



WhileonCTC,youcanbelookingateitheroneofthreeviews:

CardviewVisibilityandaccesstoeveryportonasingle

cardonasinglenode.

NodeviewVisibilityandaccesstoanentirenode.

NetworkviewVisibilitytotheentirenetwork(everynode

ontheinterconnectednetwork).

EachofthethreeCTCviewshasanAlarmtab.Youselectthe

Alarmtabbyclickingit.Onit,youcanseethevariousalarms

forthatparticularview(forexample,selectingCardview

displaysallalarmsforallportsinthecardyouselect,and

clickingtheAlarmtabfromNetworkviewdisplaysallalarmsfor

allcardsonallnodesonthenetwork).

InFigure13-5,youcanseeasnapshotoftheAlarmtabwhile

inNetworkview.Youcanquicklyidentifywhichtwonodesare

inalarmbyjustlookingatthenetworkdiagram.Inthetop-left

pane,youcanseehowmanyandwhichtypesofalarmsthis

networkhas.Fordetailedalarminformation,takealookatthe

bottompane.Inthispane,youcanseethetypeanddescription

ofthealarm,andport/card/nodeandotherdetails.



Figure13-5.CTCNetworkView,AlarmTab



[Viewfullsizeimage]



Figure13-6providesasnapshotoftheAlarmtabwhileinNode

view.Noticethatthecardinalarmisyellow(representinga

minoralarmonthiscard).Thisviewalsoprovidesdetailson

eachofthealarmsonitsbottompane.



Figure13-6.CTCNodeView,AlarmTab



[Viewfullsizeimage]



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Chapter 13. Troubleshooting ONS 15454 Networks

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