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Appendix B. Key Vendor Contact Information

Appendix B. Key Vendor Contact Information

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www.antec-inc.com



Antec,Inc.



(502)995-0883



AppleComputer,

Inc.



(800)538-9696



AsusComputer



(502)995-0883



ATITechnologies,

Inc.



(905)882-2600



BeldenWireand

Cable



(800)235-3361



info@belden.com



bwcecom.belden.com



BlackBox

Corporation



(724)746-5500



info@blackbox.com



www.blackbox.com



Borland



832-431-1000



ByteRunner

Technologies



(800)274-7897



sdudley@byterunner.com



www.byterunner.com



CablestoGo



(800)293-4970



expert@cablestogo.com



www.cablestogo.com



CanonUSA,Inc.



(516)328-5000



Centon

Electronics,Inc.



(800)836-1986



CompUSA,Inc.



(800)266-7872



CompuServe



(800)848-8990



Computer

Discount

Warehouse



(800)838-4239



CorelSystems,

Inc.



(800)772-6735







www.apple.com







www.atitech.com







(800)336-8915



www.borland.com



www.usa.canon.com







www.centon.com



www.compusa.com







www.compuserve.com



www.cdw.com







www.corel.com



www.creative.com



CreativeLabs,Inc. (800)544-6146

Crucial



www.asus.com







www.crucial.com



Technologies

D.W.

Electrochemicals



(905)508-7500



DellComputer

Corp.



(800)915-3355



D-LinkSystems,

Inc.



(949)788-0805



DTKComputer,

Inc.



(909)468-0394



Duracell,Inc.



(800)551-2355



Elitegroup

(510)226-7333

ComputerSystems

EpsonAmerica,

Inc.



(562)981-3840



Exabyte

Corporation



(800)392-2983



dwel@stabilant.com







(510)252-7777



Gateway,Inc.



(800)846-4208



Giga-Byte

Technology



(626)854-9338



Hewlett-Packard



(650)857-1501



HitachiAmerica

Ltd.



(650)244-7601



www.dell.com



www.dlink.com







www.dtkcomputer.com



www.duracell.com



info@ecsusa.com



www.ecsusa.com



www.epson.com







www.exabyte.com



www.fedcoelectronics.com



FedcoElectronics, (800)542-9761

Inc.

FIC(First

International

Computerof

America)



www.stabilant.com



sales@fica.com



www.fica.com



www.gateway.com







www.giga-byte.com



www.hp.com







www.hitachi.com



HitachiGlobal

Storage

Technologies



(800)801-4618



IBMCorporation



(800)426-4968



Imation

EnterprisesCorp.



(888)466-3456



Infineon

Technologies

Corporation



(408)501-6000



IntelCorp.



(408)765-8080



Invesys

Powerware

Division



(919)872-3020



IomegaCorp.



(858)795-7000



JamecoComputer (800)831-4242

Products

JDRMicrodevices



www.hgst.com







info@imation.com







www.imation.com



www.infineon.com



www.intel.com







www.powerware.com



www.iomega.com







www.jameco.com



www.jdr.com



(800)538-5000



JensenTools,Inc. (800)426-1194



www.ibm.com







www.jensentools.com



pro.jvc.com



JVCProfessional

(973)317-5000

ProductsCompany

(USA)

KeyTronicEMS



(800)262-6006



info@keytronic.com



Kingston

Technology



(877)KINGSTON



tech_support@kingston.com www.kingston.com



LabtecEnterprises, (702)269-3612

Inc.

Lexmark







www.keytronic.com



www.labtec.com



www.lexmark.com



(800)539-6275







LGElectronics

(Goldstar)



(201)816-2127



Linksys



(800)546-5797



LMS(formerly

(520)294-5450

MaxiSwitch/Silitek)

Logitech



(800)231-7717



MAGInnoVision



(800)827-3998



MatroxGraphics



(800)361-1408



MaxellCorporation (800)533-2836

ofAmerica

MaxtorCorp.



(800)262-9867



McAfee.com

Corporation



(408)992-8100



MicroFirmware,

Inc.



(800)767-5465



MicronPC,LLC



(866)894-5693



Micron

Technologies



(208)368-4000



MicrosoftCorp.



(800)426-9400



Mitsumi

ElectronicsCorp.



(972)550-7300



MSIComputer

Corp.(U.S.

DivisionofMicroStar)



(626)913-0828



NEC-Mitsubishi

(888)632-6487

ElectronicsDisplay



www.lgeus.com



support@linksys.com







www.linksys.com



www.maxiswitch.com



www.logitech.com



tech@maginnovision.com



www.maginnovision.com



www.matrox.com/mga







www.maxell-data.com



www.maxtor.com







www.mcafee.com



www.firmware.com







www.micronpc.com



www.micron.com







www.microsoft.com



www.mitsumi.com







www.msicomputer.com



www.necmitsubishi.com



ofAmerica,Inc.

NECTechnologies, (800)632-4636

Inc.

NetgearInc.



(408)907-8000



Novell,Inc.



(800)453-1267



NVIDIA



(408)486-2000



OntrackData

International



(800)645-3649



PCPowerand

Cooling,Inc.



(800)722-6555



PhilipsElectronics (212)536-0500

Plextor



(800)886-3935



PNYTechnologies



(973)515-9700



PowerQuest

Corporation



(800)379-2566



Proview

Technology,Inc.

(MAGInnovision

U.S.distributor)



(714)799-3899



QuantumCorp.



(408)944-4000



Rambus,Inc.



(650)947-5000



RoxioSoftware



(866)260-7694



Samsung

ElectronicsUSA



(201)229-4000



Seagate

Technology



(800)732-4283







www.nectech.com



www.netgear.com







info@nvidia.com







www.novell.com



www.nvidia.com



www.ontrack.com



www.pcpowercooling.com







support@plextor.com







support@powerquest.com







www.philipsusa.com



www.plextor.com



www.pny.com



www.powerquest.com



www.proview.com



www.quantum.com







www.rambus.com



www.roxio.com







www.samsungusa.com



www.seagate.com



SiliconImage,

CMDStorage

Systems



(800)426-3832







www.sis.com



SiliconIntegrated (408)730-5600

SystemsCorp.

(SiS)

SONICblue



(408)588-8000



SonyCorporation



(800)326-9551



SOYOGroup,Inc. (510)226-7696

Supermicro

Computer,Inc.



(408)503-8000



Symantec



(800)517-8000







www.sonicblue.com



www.sony.com



support@soyousa.com



www.soyousa.com



www.supermicro.com







www.symantec.com



www.tekram.com



Tekram

Technologies

ToshibaAmerica,

Inc.



(800)TOSHIBA



TrippLite

Manufacturing



(773)869-1111



TyanComputer

Corporation



(510)651-8868



Ultra-X,Inc.



(800)722-3789



U.S.Robotics



(847)874-2000



VeritasSoftware



(800)327-2232



VIATechnologies, (510)683-3300

Inc.

WesternDigital



www.cmd.com



(800)832-4778







www.csd.toshiba.com



www.tripplite.com



techsupport@tyan.com



www.tyan.com



www.uxd.com







www.usr.com



www.veritas.com







www.viatech.com



www.westerndigital.com



Corporation

ZoomTelephonics (800)666-6191











www.zoomtel.com



AppendixC.TroubleshootingIndex

Thisspecialindexisdesignedtohelpyoufindsolutionsto

problemsfast.Whetheryoursystemisbeepingatstartup,

you'regettingthedreadedbluescreenofdeath,oryoucan't

hearyourrocketlauncherblastsinyourlatestUnreal

TournamentDeathmatch,thisindexwillhelpyoufindsolutions,

quicklyandrelativelypainlessly.



[Pages1424-1440]

Problem

Technology Symptom



DetailsAboutSolution

Cause



Solution



Page



ATAdrive



Can'tdetectdrive Powercablemight Reattachpower

withBIOSsetup belooseormissing. cable.

program.



827



ATAdrive



Can'tdetectdrive Missingorreversed ReattachATAdata

821

withBIOSsetup ATAdatacable.

cableandverifypin

program.

1topin1atboth

endsofcable.



ATAdrive



Can'tdetect

eitherdriveon

cablewithBIOS

setupprogram.



ATAdrive



Drivedoesn't

IDEcablemightbe

performreliably. longerthan18".



Switchto18"cable. 821



ATAdrive



Needtoinstallan

ATAdriveona

systemwithonly

SerialATA

connectors.



UseanATA/IDE

drive-to-SerialATA

adapter.



ATAdrive



Needtoinstallan Ultra-ATAhasan18" UseaSerialATA



Bothdrivesmightbe Changeonedriveto 564,

cabledasmasteror masterandthe

819

slave.

otherdrivetoslave.



SerialATAusesa

physicallydifferent

connectorfrom

ATA/IDE.



573



569



ATAdrivemore limitforreliable

performance.

than18"from

thehostadapter.



hostadapterand

drive,oraSerial

ATAhostadapter

andATA/SerialATA

adapter;SerialATA

cablescanbe1

meterlong.



Audio



Yoursoundcard

doesn'tsound

quiteright.



UseWindowsDevice 393

Managertofind

conflictsandresolve

them.



Audio



Soundcardcan't Settingsalreadyin Installsoundcard

bedetected.

usebyothercards. first.



Audio



Canhearmusic Incorrectsettings

andsoundsin

forSoundBlaster

Windowsbutnot compatibility.

DOS.



Installemulation

941

settingsorrunDOS

emulationprogram.



Audio



DOSgamecan't InadequateSound

detectsound

Blastercompliance

cardcorrectly.

ormissingDOS

drivers.



VerifyDOSdrivers 951

areinstalledand

manuallyselectbest

emulation.



Audio



Gameporton

Gameportusesonly Disablesoundcard's 969

soundcard

asingleI/Oaddress gameportor

conflictswith

range.

removeothergame

othergameport

portfromsystem.

insystem.



Audio



Can'thearany

soundsatall.



Variouscauses,

Seechecklist.

includingincorrect

connections,mixer

setup,power,andso

on.



969



Audio



Canhearsound Variouscauses,

Seechecklist.

throughjustone includingincorrect

speaker.

ordefectivespeaker

jack/plug,mixer

controls,andothers.



970



Audio



Volumeislow.



971



Hardwareresource

conflict.



Variouscauses,

Seechecklist.

includingmixer

controls,volume

controlsonspeakers

orsoundcards.



400



Audio



Scratchysound.



Variouscauses,

including

interference,ISA

soundcard,wrong

expansionslot.



Seechecklist.



972



Audio



Computerwon't

startafter

installingsound

card.



Cardmightnotbe

Seechecklist.

installedinslot

properly,or

WindowsIOSmight

becorrupted.



972



Audio



Speakeror

Incorrectjacks.

microphonewon't

work.



Usecorrectjackfor 976

eachdevice.



Audio



Can'tuse

onboardaudio.



Audiomightbe

disabledinBIOS.



Enableaudio.



451



Audio

speakers



Canhearsound

throughsome

speakersbutnot

others(4.1

surroundand

higheraudio

configurations).



Variouscauses,

Seechecklist.

includingincorrect

ordefectivespeaker

jack/plug,mixer

controls,andothers.



971



Audio



Can'tuse

onboardaudio.



Audioheadercables Connectaudio

mightbe

headercablesto

disconnected.

motherboard.



1230



Batteryfor

CMOS/RTC



Systemcan't

Batteryisaboutto

maintaincorrect fail.

timewhenturned

off.



BIOS



Calendar-related BIOSisout-of-date. UpgradeFlashBIOS. 429

andleap-year

bugs.



BIOS



Can'tinstallFlash BIOSiswriteBIOSupdate.

protected.



Disablewriteprotection.



434



BIOS



BIOSupdate

fails.



EnableFlash

Recoveryfeature

andrestartupdate



437



BIOSiscorrupted.



Replacebattery.



1216



process.

CD-ROM,

DVD



Can'tbootfrom

CD-ROMdrive.



BIOSisout-of-date. UpgradeFlashBIOS. 429



CD-ROM,

DVD



Can'tbootfrom

CD-ROMdrive.



CD-ROMnotlisted

firstinBootorder.



Adjustbootdeivice

priority.



DirecWAY



Downloadspeeds

dropdrastically

after

downloadingone

ortwolargefiles.



DirecPChasenabled

FAP(FairAccess

Policy)slowdowns

onyourservice.



Downloadlessat

1068

onetime;take

breaksbetweenbig

downloads,orswitch

toanotherservice.



DSL



Can'tuseDSL

Servicemightnotbe Makesureprovider

serviceafterself- setupbyprovider; hasactivatedDSL

install.

microfiltermightnot service;makesure

beinstalledas

allconventional

needed.

phonesand

telephony

equipmenthasa

microfilter.



DSL



Slower-thanLinemightbepoor

expectedservice. quality;RWINor

otherWindows

Registrysettings

mightnotbe

optimized.



Filetransfer Can'tconnect

twocomputers

withstandard

parallelcable.

Floppydisk



460



1063



Askinstallertotest 1066

line;adjustWindows

Registrywithtools

availablefromDSL

Reports.



Standardparallelis UseaLapLinkdesignedforPC-to- compatibleparallel

device,notPC-tocable.

PC,connections.



Can'twritedata Floppydiskwrite

Disablefloppydisk

tofloppydisk;

protectionisenabled writeprotection.

datacanberead. inBIOS.



1007



454



Floppydrive Diskleftinfloppy Floppydrivehas

Adjustbootpriority 460

driveprevents

higherbootpriority insystemBIOS.

systembootup. thanharddrive.

Floppydrive Contentsofall

floppydisks

viewedappearto

beduplicatesof

thefirstdisk,



Changelinesupport

(whichdetectsdisk

changes)hasfailed;

thisproblemisalso

calledthe"phantom



VerifyBIOSsetup

685

fordriveiscorrect

andthatDCjumper

(ifany)hasbeen

set.



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