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III. MOTIVATION TO WORK IN THE BANK
- The Steering Committee have set up a process of supporting, visiting and
encouraging employees and families of employees working at the bank. They give
Policy of visiting the sick in the families of officials and employees, maternity
allowance, fire allowance, reward policy for cadres’ children. Particularly, they
themselves are very interested in the spiritual life of the employees:specifically,
directors always have the interest and encouragement to each person, consider
each person in the bank his sisters and brothers in the house, always praise when
each individual achieves good results in their work.
- Build the process of assessing done work level in order to formulate regulations
on paying salary, bonus and commending and rewarding at the end of the year.
- Organize concentrative training sessions for staffs to raise their professional.
2.Limitations in promoting motivation
Although the bank has had the processes of
rewarding and encouraging
employees to achieve better efficiency and contribute ideas for the bank, but in
fact, it still exists conflicts between operational department and customer
relationship department on the distribution of rights of managing and caring
current customers; During the process of
working, it also happens
disagreement on ideas for assigning customer code for experts of the customer
relationship department to manage.
It has still rigidly stereotyped in accordance with the old process,which has
caused inconvenience for the care and time consuming for customers to make
procedures at the bank.
The bank has also organized many concentrative training sessions at the clubhouse ,but travelling expenses and mission expenses have still kept in the old
regulations,which is not suitable for conditions of rising prices in the present
time, causing many inhibitors for staffs when going on vacation.
The disagreement on the opinion of managing staffs of the two leaders.
Director manages personnel in accordance with the time, is close in work and
in compliance with working regulations, maximum cost savings. Deputy
Director has the style of a businessman, so the time as well as regulations can
simple, but what is important and is the end result, staffs under him have to
complete criteria assigned by their superiors . Therefore, a few arguments
about the employee's work hours have happened many times, which has made
the employees not have a clear working mechanism, always have to look at the
attitude of the managers to work.
The quantity of employees in a branch of the bank is not much, but because the
current socio-economic situation has been facing many difficulties, the work
arrangement for employees has not really suited , so a number of employees
that have not done properly qualified , have felt tired of their jobs. That has
caused bad mentality good for their employees and they themselves has felt
there is no motivation for them to work and no opportunity to develop in the
3.Solutions to boost motivation
Unify a clear working mechanism of each department for its staffs to have the
mechanism , which creates for them a motivation, morale to work, raises
efficiency in work.
Cadre managing directly in his/her department should closely monitor the
working process of the employees in his/her department, offer guidance and
suggestions to help your employees improve and develop their own capacity.
The steering committee should organize the operational staffs to go together,
there should be no separation because the coordination of group work has
increased the power of unity in the bank and has increased efficiency when
contacting with customers.
The country has still been difficult, requiring that each organization needs to
save properly, avoid waste, however, this is not the maximum tightening ,
causing a opposed psychology to employees, therefore, there should be a
regulation on internal expenses of the North Asia bank branches in Haiphong.
Through the organizational behavior Management subject, I realize that this is
really necessary for those who are working in the organization, for individuals
and for the company's leadership. Organizational behavior management helps
us recognize the shortcomings in promoting motivation for employees, creating
a comfortable work environment, mentally encourage and improve efficiency.
Besides, the businesses recognize the importance of teamwork, communication
and media, the developing corporate culture for the organization, the role of
leaders in orienting employees in the company. I hope that with the knowledge
learned along with the contributions and giving opinions of the instructors,this
will help my organization increasingly develop.
I would like to thank again Associate Professor Dr. Tran Van Binh for your
1.Slide about lectures on the organizational behavior management of Associate
Professor Dr. Tran Van Binh
1. Website http://baca-bank.vn
2. Internal documents issued by the North Asia Commercial Joint Stock Bank