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8 Purchase Agreement, Requisition, and Quotation Request
3 Purchase Management
If the agreement is not set to be effective when posting the confirmation, you have
to manually change the Status in the agreement header from “On hold” to
“Effective” before you can generate a release order.
22.214.171.124 Release Orders
In order to create a release order in the agreement form, click the button
PURCHASE AGREEMENT/New/Release order after selecting a purchase agreement.
Dynamics AX shows the Create release order dialog, where you select items by
entering the Purchase quantity and the Delivery date for the release order. Clicking
the button Create in the dialog creates the new release order, which is a regular
purchase order of the type “Purchase order”.
Instead of creating a release order in the purchase agreement form, you can start
by creating a regular order in Purchase order preparation workspace or in the
purchase order form. On the tab General in the Create purchase order dialog, select
the appropriate Purchase agreement ID in order to generate a release order assigned
to the agreement. When entering an order line with an item covered by the
agreement, Dynamics AX automatically generates a link.
If you create a new purchase order in the vendor form and there is an applicable
agreement, a dialog displays which provides the option to select an agreement.
In the release order, you can post the order confirmation, the product receipt, and
the vendor invoice like in any other purchase order. When posting the product
receipt or the invoice, the related purchase agreement updates the order fulfillment
(lines view in the purchase agreement, sub-tab Fulfillment on the tab Line details).
If you want to check the link to the purchase agreement in an order line, click the
button Update line/Purchase agreement/Attached in the toolbar. At header level, click
the button GENERAL/Related information/Purchase agreement in the action pane.
A purchase requisition is an internal document, asking the purchase department to
buy requested goods or services. Unlike a planned order, which is created
automatically based on an item requirement, a purchase requisition has to be
126.96.36.199 Prerequisites for Processing Purchase Requisitions
Before a purchase requisition is transferred to a purchase order, it has to run
through an approval process. This approval process is based on the workflow
system (see section 10.4).
In order to configure the purchase requisition workflow, open the form
Procurement and Sourcing> Setup> Procurement and sourcing workflows. Workflows for
purchase requisitions refer to the template “Purchase requisition review” and – if
necessary for the approval process – “Purchase requisition line review”.
3.8 Purchase Agreement, Requisition, and Quotation Request
Products and categories, which are available in purchase requisitions, have to be
registered and activated in an appropriate procurement catalog (Procurement and
Sourcing> Catalogs> Procurement catalog). In the purchasing policies (Procurement and
Sourcing> Setup> Policies> Purchasing policies), make sure that this catalog is selected
in the policy rule Catalog policy rule of the policy which applies to your
188.8.131.52 Entering a Purchase Requisition
You can enter purchase requisitions in the list page Procurement and Sourcing>
Purchase Requisitions> All purchase requisitions. When clicking the button New in the
action pane, Dynamics AX shows the Create dialog where you should enter a name
for the requisition before clicking the button OK. Depending on purchasing policy
settings, you can enter a purchase requisition line on behalf of a different person or
organization by selecting an appropriate Requester, Buying legal entity, or Receiving
The way for entering requisition lines depends on the type of the particular item:
Internal catalog items – Choose a regular released product, linked to the
current procurement catalog, by selecting it in the Item number column.
Non-catalog items – Enter services and new products without item number by
registering a Procurement category and a Product name (description).
Apart from entering lines by choosing an item number or a procurement category
directly on the tab Purchase requisition lines, you can click the button Add products in
the toolbar of the lines. In the related Add products dialog, click the button Add to
lines in the middle pane after selecting an item which complies with the filter on
procurement categories in the left pane. Clicking the button OK at the bottom of
the dialog transfers the items to the requisition lines.
184.108.40.206 Approval Workflow
As long as you have not finished entering a purchase requisition, it shows the
Status “Draft”. Once the purchase requisition is complete, click the button
Workflow/Submit in the action pane to start the requisition workflow. The
requisition status switches to “In review” and the workflow system starts
processing the submitted requisition in a batch process.
The further approval process is depending on the workflow configuration of the
purchase requisition workflow. Section 10.4 in this book contains a brief
description on how to configure and to process workflows.
As long as a purchase requisition shows the status “In review”, you can create a
related request for quotation (see section 3.8.3) by clicking the button PURCHASE
REQUISITION/New/Create request for quotation in the action pane of the purchase
3 Purchase Management
220.127.116.11 Creating a Purchase Order
Once a purchase requisition is approved, it shows the status “Approved” and is
ready to be released (generating a purchase order). In case purchase requisitions
are released automatically, Dynamics AX skips the status “Approved” and
immediately switches to “Closed”.
In the purchasing policies (Procurement and Sourcing> Setup> Policies> Purchasing
policies), the policy rule Purchase order creation and demand consolidation (in the policy
for your organization) determines if purchase orders are generated automatically
or if they have to be released manually.
If manual releasing is necessary, click the button RELEASE/New/Purchase order in
the action pane of the list page Procurement and sourcing> Purchase requisitions>
Approved purchase requisition processing> Release approved purchase requisitions to
release an approved purchase requisition to a purchase order.
Request for Quotation
A request for quotation (RFQ) is an external document which asks vendors to
submit a quotation. One common request for quotation can include multiple
vendors. Once the quotation from a vendor arrives, register it in a “Request for
quotation reply” to prepare a comparison of quotes. If you accept a quote, you can
transfer it to an order.
18.104.22.168 Entering a Request for Quotation
You can create a request for quotation manually in the request for quotations form,
or generate it from planned purchase orders or purchase requisitions.
Entering lines in the request for quotation form
In order to create a new request for quotations, click the button New in the action
pane of the form Procurement and sourcing> Requests for quotations> All requests for
quotations. In the Create dialog, choose the Purchase type “Purchase order” for a
3.8 Purchase Agreement, Requisition, and Quotation Request
request referring to a regular purchase order. After entering the delivery date and
the expiration date, close the dialog by clicking the button OK.
Requests for quotation consist of a header and one or more lines. The header
contains common data like the language and the quotation deadline (Expiration
date). The lines contain the items with quantity and price. Both, header and lines,
include the fields Lowest status and Highest status showing the status (“Created”,
“Sent”, “Accepted”, or “Rejected”) of the request and related quotations.
Like in the lines of purchase requisitions or purchase orders, a line in the request
for quotation either refers to an item number or to a procurement category. In the
request for quotation form, the column Line type controls whether the line contains
an item or a procurement category. Data like delivery date and address in the lines
retrieve a default value from the header. By use of the document management (see
section 10.5.1) you can add details like data sheets or drawings to the request
header or lines.
In order to specify the vendors receiving the request for quotation, switch to the
tab Vendor in the header view and insert a line for each vendor.
22.214.171.124 Sending the Request to Vendors
After entering the appropriate vendors, click the button QUOTATION/Process/Send
in the action pane which opens the posting dialog for sending the request. If you
want to print the request, click the button Print in the toolbar of the posting dialog
and set the slider Print request for quotation to “Yes”. Then click the button OK in the
posting dialog to post and print the request.
In order to view to which vendors you have sent the request for quotation, you can
click the button QUOTATION/Journals/Request for quotation journals in the action
pane of the request for quotation form afterwards.
126.96.36.199 Request for Quotation Reply
In the action pane of the request for quotation form, you can click the button
QUOTATION/Replies/Set RFQ reply defaults to specify the fields to be included in a
reply. These fields show on the RFQ reply sheet, which you can print when
sending the request for quotation (choose the appropriate slider setting in the
printing options). The default for the reply field settings is specified in the
procurement parameters (Procurement and sourcing> Setup> Procurement and
sourcing parameters, button Default request for quotation reply fields on the tab Request
Once a vendor replies to a request by sending a quotation, register the quotation
(reply) in the form Procurement and sourcing> Requests for quotations> Requests for
quotations follow-up> Request for quotation replies. Alternatively, you can access the
replies by clicking the button QUOTATION/Replies/Enter reply in the action pane of
the request for quotation form. If accessing the reply form this way, make sure to
3 Purchase Management
edit the reply of the right vendor – click the button
the navigation list pane for this purpose.
(Show/Hide list) to display
In the reply form, enter details of the vendor quote on the tab Quotation (for header
data) and on the tab Purchase quotation lines (for lines data). In order to support
data input, you can click the button REPLY/Process/Copy data to reply to copy data
from the request into the reply fields.
Once you have finished entering the reply, the highest/lowest status of the request
and the reply show the status “Received”.
188.8.131.52 Approving and Rejecting Vendor Quotations
If you want to compare the different replies (quotes) from your vendors, click the
button QUOTATION/Replies/Compare replies in the action pane of the request for
quotation form to access the Compare request for quotation replies form.
In the compare form, you can accept a quotation by selecting the checkbox in the
column Mark and clicking the button Accept in the action pane. Alternatively, you
can accept a quotation in the request reply form (button REPLY/Process/Accept).
When posting the acceptance, Dynamics AX automatically creates a purchase
order. If you accept all lines of a request, Dynamics AX suggests to reject the other
replies for the request. Alternatively, you can reject a request by clicking the button
REPLY/Process/Reject in the reply.
Case Study Exercise
Exercise 3.17 – Request for Quotation
You want to receive vendor quotations for your item. For this purpose, enter a new
request in the request for quotations form. This request should contain a line with
the item entered in exercise 3.5. The RFQ reply defaults for the request should
include the header field Reply valid to and the line fields Quantity and Unit price.
You want to send the request to your vendor of exercise 3.2 and another vendor of
your choice. Once you have finished entering the request, choose the option Send
in order to post and print the RFQ for these vendors.
After a while, you receive quotes with quantities and prices of your choice from
both vendors. In order to track the quotes, enter them as request for quotation
replies assigned to the original request. Your vendor of exercise 3.2 has submitted
the better quote, which you want to accept transferring the RFQ reply to a
purchase order. Then send a quote rejection to the other vendor.
Sales and Distribution
The primary responsibility of sales and distribution is to provide customers with
goods and services. In order to perform this task, sales and distribution processes
sales orders from the start (entering the order) through picking and shipping until
the end (sending the invoice to the customer).
Business Processes in Sales and Distribution
Before we start to go into details, the lines below give an overview of the business
processes in sales and distribution.
Starting point for sales and distribution are correct master data, in particular the
data on customers and products. When selling services or non-inventoried items,
you can use sales categories instead of products.
184.108.40.206 Master Data and Transactions in Sales
Customer and product records are master data, only occasionally updated after
initially creating the individual records. In the course of sales order processing,
sales quotations and sales orders (transaction data) receive default values from
customer and product records (master data). You can override the data in
transactions, for example if your customer requires a different delivery address in
a particular sales order. If such an update should also apply to future orders, you
have to modify the customer record accordingly.
Since the sales process is mirroring the purchasing process, sales order processing
is very similar to purchase order processing. Figure 4-1 shows the primary steps of
sales order processing (including required predecessor and successor activities).
Sales order processing in Dynamics AX
© Springer Fachmedien Wiesbaden 2016
A. Luszczak, Using Microsoft Dynamics AX,
4 Sales and Distribution
220.127.116.11 Sales Quotation
If we disregard prior marketing activities, sales order processing starts with a
request from a prospect or customer. Answering this request, the sales team creates
a quote and sends it to the potential or actual customer. Based on the sales
quotation, Dynamics AX can generate activities for following up on the quotation.
18.104.22.168 Sales Order
If the customer agrees to the proposal and orders the goods or services, you have
to create a sales order as the basis for order fulfillment. Like a purchase order, a
sales order consists of a header, which primarily contains customer data, and one
or more lines, which contain the ordered items (products or sales categories).
Optionally, you can post an order confirmation and send it to the customer
electronically or as printed document. Posting the order confirmation stores the
confirmation. The order confirmation is available with its original content
afterwards, no matter if there is a later modification on the actual sales order.
In order to manage long-term contracts (blanket orders), you can use sales
agreements in Dynamics AX. If you want to issue a shipment related to the blanket
order later, create a release order with a partial quantity of the sales agreement.
Release orders are regular sales orders which are assigned to the agreement.
22.214.171.124 Delivery Management
Depending on the settings of the item, master planning takes care of the material
supply (through purchasing or production) and makes sure that you can ship the
sales order in time.
Before shipping the item, you can print a picking list to prepare delivery. After
finishing the internal shipment procedure, you can post the packing slip. Posting a
packing slip without a prior picking list is possible, if your company does not need
Once the packing slip is posted, you can post invoice for the sales order. If you do
not require a separate packing slip, you can also post the invoice without a prior
packing slip. In this case, the invoice posts the physical and the financial
transactions in parallel.
If you want to sell services or non-inventoried items, you can process a regular
sales order (enter order lines with sales categories or service items). Alternatively,
you can use a free text invoice in case you just need an invoice and no other sales
document. In the lines of a free text invoice, you have to enter ledger main
accounts instead of products or sales categories.
4.1 Business Processes in Sales and Distribution
126.96.36.199 Customer Payment
Before the due date, your customer has to pay the invoice with or without cash
discount deduction. Section 9.3.4 contains a description on how to post the
customer payment and to settle the invoice in the customer transactions.
If the customer does not pay in time, you can create payment reminders in
188.8.131.52 Ledger Integration and Voucher Principle
Because of the deep finance integration in Dynamics AX, all inventory and
customer transactions in sales are posted to ledger accounts specified in the setup
as described in section 9.4.
In order to keep track of the whole business process, Dynamics AX
comprehensively applies the voucher principle which means that you have to
register a document (voucher) before posting the transaction. The transactions in
sales order processing are similar to the respective purchasing process
For your guidance, Figure 4-2 below shows a comparison of purchase and sales
documents in order processing.
Comparison of purchasing and sales documents
4 Sales and Distribution
At a Glance: Sales Order Processing
In order to provide an overview of the main steps in sales order processing, this
section shows the basics. In the example, we create an order starting in the Sales
order processing and inquiry workspace and post all transactions directly in the sales
order form. Of course you can also create the order from the customer form, or
directly in the sales orders list page.
In the Sales order processing and inquiry workspace, which you can access from the
dashboard or from the Workspaces folder of the Sales and marketing menu, click the
button New/Sales order in the action pane. The Create sales order dialog shows next,
where you have to select a customer in the Customer account field (you can trigger
the search there by starting to type the first characters of the customer name).
Clicking the button OK in the dialog creates a sales order header with default data
like language or currency from the selected customer.
The sales order detail form then opens in lines view. If you are in view mode,
switch to the edit mode by clicking the button Edit or by pressing the F2 key. On
the tab Sales order lines, you can start to enter an order line with item number (or
sales category), quantity, and price. When selecting the item, Dynamics AX
initializes the quantity, the price, and other fields like the site with default values.
If you want to enter a second line, press the Down Arrow on the keyboard or click
the button Add line in the toolbar. Clicking the button Header (or Lines) below the
action pane switches between the header view (see Figure 4-3) and the lines view.
Entering header data in the sales order header view
4.1 Business Processes in Sales and Distribution
Note: If the sales order contains only one line, you might need to press the shortcut
Shift+F5 to refresh the form before you can post the order confirmation next.
If you want to print the order confirmation, post it by clicking the button SELL/
Generate/Confirm sales order in the action pane. In the posting dialog, make sure that
the sliders Posting and Print confirmation on the tab Parameters are set to “Yes” and
optionally click the button Printer setup to select a printer (compare section 2.2.1).
In order to post the packing slip in the sales order form, click the button PICK AND
PACK/Generate/Post packing slip in the action pane of the order form. In the posting
dialog, choose the option “All” in the field Quantity to ship the entire quantity.
After making sure the sliders Posting and Print packing slip are set to “Yes”, click
the button OK to post and print the packing slip. Packing slip posting reduces the
physical quantity in inventory and sets the order status to “Delivered”.
Posting the packing slip in the sales order
Posting the sales invoice by clicking the button INVOICE/Generate/Invoice in the
sales order form is similar to packing slip posting. In order to invoice only shipped
items, make sure to choose the option “Packing slip” in the lookup field Quantity of
the posting dialog. If you select the option “All”, invoice posting in parallel ships
the deliver remainder quantity (open quantity, which is not included in prior
packing slips). Invoice posting generates an open customer transaction to be paid
and updates the order status to “Invoiced”.
If applicable, you can skip transactions in the process described above. The most
streamlined process is to post the invoice immediately after entering the sales
order (selecting “All” in the Quantity field of the invoice posting dialog).
4 Sales and Distribution
Business partners, who receive goods or services, have to be entered as customers
in Dynamics AX. As long as the business partner only receives quotations, you can
also use a prospect record.
Customer records in sales mirror vendor records in purchasing. In both areas there
are list pages and detail forms with similar features. Examples are one-time
customers, payment terms, cash discounts, posting profiles, and the global address
Core Data and Comparison to Vendor Records
In order to edit existing or to create new customers, open the customer list page in
the sales module (Sales and marketing> Customers> All customers) or in the accounts
receivable module (Accounts receivable> Customers> All customers). According to the
general structure of list pages, the customer page shows a list of all customers. If
you want to view the details of a customer in the list page, click the link in the
Account field of the particular customer.
Apart from the customer list page, the Sales order processing and inquiry workspace
also provides access to the customer detail form (list Find customer in the tabbed list
184.108.40.206 Create New Customer Dialog
If you want to create a new customer in the customer page, click the button New in
the action pane or press the shortcut Alt+N to access the Create new customer dialog.
In the Create dialog, which contains all core fields of the customer record, select the
appropriate Type (“Person” or “Organization”) first. The field Name in the dialog is
a lookup providing the option either to enter a new name or – if the customer is
already a party in the global address book – to select an existing party.
Customer records are linked to the global address book in the same way as vendor
records, which is why features like the duplicate check work as described for
vendors (see section 3.2.1).
If you want to create a sales order immediately after creating the customer, you can
click the button Save and open/Sales order in the dialog.
220.127.116.11 Customer Detail Form
In the customer detail form, you can switch to the edit mode by clicking the button
Edit in the action pane or by pressing the F2 key. If you are in edit mode in the list
page and access the detail form afterwards, the detail form will open in edit mode.
The customer form contains numerous fields, which represent default values for
sales orders. Like the vendor group in vendor records, the Customer group in
customer records is a core setting which controls ledger integration through
customer posting profiles (compare section 3.2.3). Further important fields include