Tải bản đầy đủ - 124 (trang)
PHỤ LỤC 5: PHÂN TÍCH ĐỘ TIN CẬY CROBACH ALPHA

PHỤ LỤC 5: PHÂN TÍCH ĐỘ TIN CẬY CROBACH ALPHA

Tải bản đầy đủ - 124trang

F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



Item-Total Statistics



Scale Mean



Corrected



Cronbach's



if Item



Scale Variance



Item-Total



Alpha if Item



Deleted



if Item Deleted



Correlation



Deleted



15.3123



6.939



.546



.864



14.9963



6.407



.621



.848



15.2416



6.341



.718



.821



15.1301



6.240



.740



.815



15.0818



6.486



.791



.806



GIA1-Gia ca hang hoa, dich vu trong

khu du lich de chap nhan hon o cac

khu du lich khac

GIA2-Gia ca hang hoa, dich vu trong

khu du lich phu hop voi mong doi cua

Anh/Chi

GIA3-Gia ca hang hoa, dich vu trong

khu du lich tuong xung voi chat luong

GIA4-Gia ca hang hoa, dich vu trong

khu du lich on dinh

GIA5-Tom lai, gia ca hang hoa, dich vu

trong khu du lich hop ly



3.



uc n

Reliability Statistics

Cronbach's Alpha



N of Items



.912



7



xii



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xii

w



w



w



c u -tr a c k



.c



F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



Corrected



Cronbach's



Scale Mean if Scale Variance



Item-Total



Alpha if Item



Item Deleted



if Item Deleted



Correlation



Deleted



22.9145



14.407



.811



.889



22.9442



15.165



.796



.892



23.1227



14.548



.787



.892



22.9071



15.241



.774



.894



22.7361



17.374



.483



.921



23.3271



14.296



.759



.896



22.9554



15.408



.718



.900



HC1-Cac nha hang trong khu du

lich co khong gian thoang mat,

lich su

HC2-Cac nha hang trong khu du

lich phuc vu cac mon an dac

trung cua dia phuong

HC3-Cac nha hang trong khu du

lich phuc vu cac mon an phu

hop voi moi nguoi

HC4-Cac dich vu phuc vu nhu

cau an, o, di lai rat tot

HC5-Cac dich vu vui choi, giai tri

mang tinh moi la

HC6-Khu du lich trang bi day du

he thong thong tin, huong dan

de phuc vu Anh/Chi

HC7-Doi ngu huong dan vien

cua khu du lich duoc trang bi

day du cac kien thuc de cung

cap cho Anh/Chi



4.



s h t ng

Reliability Statistics



Cronbach's Alpha



N of Items



.902



6



xiii



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xiii

w



w



w



c u -tr a c k



.c



F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



Scale Mean if Scale Variance Corrected Item- Cronbach's Alpha

Item Deleted if Item Deleted Total Correlation

CSHT1-Canh quan thien nhien

trong khu du lich rat an tuong

CSHT2-Co so ha tang khu du

lich duoc xay dung khang trang

CSHT3-Duong truyen mang luon

san sang phuc vu Anh/Chi

CSHT4-Dich vu vien thong dap

ung nhu cau cua Anh/Chi



if Item Deleted



19.5613



9.449



.720



.887



19.4387



9.844



.753



.883



19.6431



8.872



.752



.883



19.5985



9.495



.697



.891



19.5576



9.457



.767



.880



19.5242



9.803



.732



.886



CSHT5-Cac di tich lich su - van

hoa duoc bao ton nguyen ven,

mang dau an lich su sau sac

CSHT6-Khu du lich mang gia tri

tai nguyen nhan van to lon



5. An toàn

Reliability Statistics

Cronbach's Alpha



N of Items



.865



6



Item-Total Statistics



AT1-Do an, thuc uong trong khu du lich dam

bao ve sinh an toan thuc pham

AT2-Dieu kien an ninh trong khu du lich duoc

dam bao



Scale Mean



Scale



Corrected



Cronbach's



if Item



Variance if



Item-Total



Alpha if Item



Deleted



Item Deleted



Correlation



Deleted



19.65428



7.794



.682



.839



19.75093



7.859



.688



.838



19.59108



8.034



.648



.845



19.97398



7.093



.694



.838



19.80297



7.718



.651



.844



19.85130



8.023



.614



.850



AT3-Khu du lich trang bi nhung thiet bi canh

bao khu vuc co the gay nguy hiem doi voi

Anh/Chi

AT4-Cac phuong tien, thiet bi luon san sang

phuc vu de dam bao su an toan cua Anh/Chi

AT5-Khu du lich chu trong su an toan cua

Anh/Chi

AT6-Tom lai, Anh/Chi cam thay an toan ve moi

mat khi den khu du lich Con Dao



xiv



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xiv

w



w



w



c u -tr a c k



.c



F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



6.



hài lòng

Reliability Statistics

Cronbach's Alpha N of Items

.826



5



Item-Total Statistics

Scale Mean



HL1-Toi nghi rang toi da lua chon

dung khi den khu du lich Con Dao



Corrected



Cronbach's



if Item



Scale Variance



Item-Total



Alpha if Item



Deleted



if Item Deleted



Correlation



Deleted



14.8178



6.254



.618



.792



14.5874



6.355



.700



.770



14.9405



6.213



.583



.805



14.7732



6.467



.662



.780



14.5316



6.825



.559



.808



HL2-Chuyen di den khu du lich

Con Dao xung dang voi thoi gian

va tien bac toi bo ra

HL3-Toi hai long voi quyet dinh

den khu du lich Con Dao cua minh

HL4-Con Dao dap ung duoc ky

vong cua toi ve khu du lich

HL5-Tom lai, toi rat hai long khi

den khu du lich Con Dao



N2

1. Thành ph n 1:

Reliability Statistics

Cronbach's Alpha

.938



xv



N of Items

9



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xv

w



w



w



c u -tr a c k



.c



F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



Scale Mean if



Scale Variance if Corrected Item- Cronbach's Alpha if



Item Deleted



Item Deleted



Total Correlation



Item Deleted



30.4052



28.145



.721



.934



30.2937



27.813



.758



.932



30.2454



28.544



.768



.931



30.2007



26.930



.801



.929



30.2305



27.797



.806



.929



30.4089



27.078



.783



.930



30.1933



27.992



.772



.931



30.6134



26.626



.771



.931



30.2416



28.147



.728



.933



GIA3-Gia ca hang hoa,

dich vu trong khu du lich

tuong xung voi chat luong

GIA4-Gia ca hang hoa,

dich vu trong khu du lich

on dinh

GIA5-Tom lai, gia ca hang

hoa, dich vu trong khu du

lich hop ly

HC1-Cac nha hang trong

khu du lich co khong gian

thoang mat, lich su

HC2-Cac nha hang trong

khu du lich phuc vu cac

mon an dac trung cua dia

phuong

HC3-Cac nha hang trong

khu du lich phuc vu cac

mon an phu hop voi moi

nguoi

HC4-Cac dich vu phuc vu

nhu cau an, o, di lai rat tot

HC6-Khu du lich trang bi

day du he thong thong tin,

huong dan de phuc vu

Anh/Chi

HC7-Doi ngu huong dan

vien cua khu du lich duoc

trang bi day du cac kien

thuc de cung cap cho

Anh/Chi



xvi



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xvi

w



w



w



c u -tr a c k



.c



F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



2. Thành ph n 2:

Reliability Statistics

Cronbach's Alpha



N of Items



.904



7



Item-Total Statistics



Scale Mean if Scale Variance Corrected Item- Cronbach's Alpha

Item Deleted



if Item Deleted Total Correlation



if Item Deleted



CSHT1-Canh quan thien

nhien trong khu du lich rat



24.0520



10.460



.776



.882



23.9294



11.088



.760



.885



24.0483



10.778



.749



.885



24.0149



11.239



.690



.892



23.8848



11.020



.742



.886



23.9814



11.429



.665



.895



23.8216



11.655



.621



.899



an tuong

CSHT2-Co so ha tang

khu du lich duoc xay dung

khang trang

CSHT5-Cac di tich lich su

- van hoa duoc bao ton

nguyen ven, mang dau an

lich su sau sac

CSHT6-Khu du lich mang

gia tri tai nguyen nhan

van to lon

AT1-Do an, thuc uong

trong khu du lich dam bao

ve sinh an toan thuc

pham

AT2-Dieu kien an ninh

trong khu du lich duoc

dam bao

AT3-Khu du lich trang bi

nhung thiet bi canh bao

khu vuc co the gay nguy

hiem doi voi Anh/Chi



xvii



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xvii

w



w



w



c u -tr a c k



.c



F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



3. Thành ph n 3

Reliability Statistics

Cronbach's Alpha



N of Items



.846



5



Item-Total Statistics



Corrected



Cronbach's



Scale Mean if Scale Variance



Item-Total



Alpha if Item



Item Deleted



Correlation



Deleted



if Item Deleted



MK1-Nhan vien khu du

lich luon san sang phuc



16.8625



5.283



.616



.828



16.6357



5.777



.673



.810



16.5390



5.570



.654



.814



16.7361



5.531



.677



.807



16.6914



5.707



.664



.812



vu Anh/Chi

MK2-Nhan vien khu du

lich luon co thai do lich su,

nha nhan doi voi Anh/Chi

MK3-Nhan vien khu du

lich giai quyet thoa dang

nhung than phien cua

Anh/Chi

MK4-Cu dan dia phuong

dang tin cay khi giup do

Anh/Chi

MK5-Cu dan dia phuong

luon co thai do lich su,

nha nhan doi voi Anh/Chi



4. Thành ph n 4 (S hài lòng)

Reliability Statistics

Cronbach's Alpha



N of Items



.826



5



xviii



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xviii

w



w



w



c u -tr a c k



.c



F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



Item-Total Statistics



Corrected



Cronbach's



Scale Mean if Scale Variance



Item-Total



Alpha if Item



Item Deleted



if Item Deleted



Correlation



Deleted



14.8178



6.254



.618



.792



14.5874



6.355



.700



.770



14.9405



6.213



.583



.805



14.7732



6.467



.662



.780



14.5316



6.825



.559



.808



HL1-Toi nghi rang toi da

lua chon dung khi den khu

du lich Con Dao

HL2-Chuyen di den khu

du lich Con Dao xung

dang voi thoi gian va tien

bac toi bo ra

HL3-Toi hai long voi quyet

dinh den khu du lich Con

Dao cua minh

HL4-Con Dao dap ung

duoc ky vong cua toi ve

khu du lich

HL5-Tom lai, toi rat hai

long khi den khu du lich

Con Dao



N 3:



1. Thành ph n 1:

Reliability Statistics

Cronbach's Alpha



N of Items



.938



xix



9



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xix

w



w



w



c u -tr a c k



.c



F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



Corrected



Cronbach's



Scale Mean if Scale Variance



Item-Total



Alpha if Item



Item Deleted



Correlation



Deleted



if Item Deleted



GIA3-Gia ca hang hoa,

dich vu trong khu du lich



30.4052



28.145



.721



.934



30.2937



27.813



.758



.932



30.2454



28.544



.768



.931



30.2007



26.930



.801



.929



30.2305



27.797



.806



.929



30.4089



27.078



.783



.930



30.1933



27.992



.772



.931



30.6134



26.626



.771



.931



30.2416



28.147



.728



.933



tuong xung voi chat luong

GIA4-Gia ca hang hoa,

dich vu trong khu du lich

on dinh

GIA5-Tom lai, gia ca hang

hoa, dich vu trong khu du

lich hop ly

HC1-Cac nha hang trong

khu du lich co khong gian

thoang mat, lich su

HC2-Cac nha hang trong

khu du lich phuc vu cac

mon an dac trung cua dia

phuong

HC3-Cac nha hang trong

khu du lich phuc vu cac

mon an phu hop voi moi

nguoi

HC4-Cac dich vu phuc vu

nhu cau an, o, di lai rat tot

HC6-Khu du lich trang bi

day du he thong thong tin,

huong dan de phuc vu

Anh/Chi

HC7-Doi ngu huong dan

vien cua khu du lich duoc

trang bi day du cac kien

thuc de cung cap cho

Anh/Chi



xx



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xx

w



w



w



c u -tr a c k



.c



F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



2. Thành ph n 2:

Reliability Statistics

Cronbach's Alpha



N of Items



.904



7



Item-Total Statistics

Corrected



Cronbach's



Scale Mean if Scale Variance



Item-Total



Alpha if Item



Item Deleted



if Item Deleted



Correlation



Deleted



24.0520



10.460



.776



.882



23.9294



11.088



.760



.885



24.0483



10.778



.749



.885



24.0149



11.239



.690



.892



23.8848



11.020



.742



.886



23.9814



11.429



.665



.895



23.8216



11.655



.621



.899



CSHT1-Canh quan thien

nhien trong khu du lich rat

an tuong

CSHT2-Co so ha tang

khu du lich duoc xay dung

khang trang

CSHT5-Cac di tich lich su

- van hoa duoc bao ton

nguyen ven, mang dau an

lich su sau sac

CSHT6-Khu du lich mang

gia tri tai nguyen nhan

van to lon

AT1-Do an, thuc uong

trong khu du lich dam bao

ve sinh an toan thuc

pham

AT2-Dieu kien an ninh

trong khu du lich duoc

dam bao

AT3-Khu du lich trang bi

nhung thiet bi canh bao

khu vuc co the gay nguy

hiem doi voi Anh/Chi



xxi



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xxi

w



w



w



c u -tr a c k



.c



F -X C h a n ge



F -X C h a n ge



N

y

bu



bu



y



N



O

W

!



PD



O

W

!



PD



to

k

lic



.c



3. Thành ph n 3:

Reliability Statistics

Cronbach's Alpha



N of Items



.846



5



Item-Total Statistics



Corrected



Cronbach's



Scale Mean if Scale Variance



Item-Total



Alpha if Item



Item Deleted



if Item Deleted



Correlation



Deleted



16.8625



5.283



.616



.828



16.6357



5.777



.673



.810



16.5390



5.570



.654



.814



16.7361



5.531



.677



.807



16.6914



5.707



.664



.812



MK1-Nhan vien khu du

lich luon san sang phuc

vu Anh/Chi

MK2-Nhan vien khu du

lich luon co thai do lich su,

nha nhan doi voi Anh/Chi

MK3-Nhan vien khu du

lich giai quyet thoa dang

nhung than phien cua

Anh/Chi

MK4-Cu dan dia phuong

dang tin cay khi giup do

Anh/Chi

MK5-Cu dan dia phuong

luon co thai do lich su,

nha nhan doi voi Anh/Chi



4. Thành ph n 4:

Reliability Statistics

Cronbach's Alpha



N of Items



.826



5



xxii



.d o



m

o



o



c u -tr a c k



C

w



w



w



.d o



m



C



lic



k



to



xxii

w



w



w



c u -tr a c k



.c



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PHỤ LỤC 5: PHÂN TÍCH ĐỘ TIN CẬY CROBACH ALPHA

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