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Phụ lục 5: Kiểm định Cronbach Alpha cho các nhân tố mới hình thành

Phụ lục 5: Kiểm định Cronbach Alpha cho các nhân tố mới hình thành

Tải bản đầy đủ - 121trang

108



IT9

TA9

TA6

TA8

TA7



43.38

43.42

43.36

43.54

43.42



55.208

55.970

55.648

56.221

55.124



.674

.608

.631

.582

.620



.917

.919

.918

.920

.919



 Thang đo chất lượng cảm nhận hữu hình

Reliability Statistics

Cronbach's Alpha

.718

Item Statistics

Mean

TA4

3.62

TA2

3.29

TA3

3.77

TA5

3.55

TA1

3.33

Item-Total Statistics



TA4

TA2

TA3

TA5

TA1



N of Items

5

Std.

Deviation



N



.763

.853

.893

.728

.901



285

285

285

285

285



Scale

Scale Mean

Corrected

Variance if

if

Item

Item-Total

Item

Deleted

Correlation

Deleted



Cronbach's

Alpha

if

Item

Deleted



13.93

14.26

13.78

14.00

14.22



.636

.672

.668

.695

.681



5.481

5.489

5.314

6.099

5.391



.572

.474

.485

.411

.455



109



 Thang đo sự thỏa mãn của khách hàng

Reliability Statistics

Cronbach's Alpha

.745

Item Statistics



SA2

SA3

SA4



N of Items

3



Mean



Std.

Deviation



N



3.29

3.54

3.45



.808

.738

.849



285

285

285



Item-Total Statistics



SA2

SA3

SA4



Scale

Scale Mean

Corrected

Variance if

if

Item

Item-Total

Item

Deleted

Correlation

Deleted



Cronbach's

Alpha

if

Item

Deleted



6.99

6.75

6.83



.690

.678

.606



1.933

2.077

1.718



.545

.558

.616



 Thang đo rào cản chuyển đổi

Reliability Statistics

Cronbach's Alpha



N of Items



.791



3



Item Statistics

Mean

SW1

3.29

SW2

3.42

SW3

3.26



Std. Deviation

.885

.910

.912



N

285

285

285



110



Item-Total Statistics

Scale Mean if Scale Variance if Corrected

ItemItem Deleted

Item Deleted

Total Correlation

SW1

6.67

2.692

.584

SW2

6.54

2.348

.715

SW3

6.71

2.575

.603

 Thang đo lựa chọn

Reliability Statistics

Cronbach's Alpha



N of Items



.750



3



Item Statistics

Mean



Std. Deviation



N



CH1

3.73

.836

CH2

3.58

.875

CH3

3.75

.847

Item-Total Statistics

Scale Mean Scale

if

Item Variance if

Deleted

Item Deleted

CH1

7.33

2.242

CH2

7.47

2.067

CH3

7.31

2.241



285

285

285

Corrected

Item-Total

Correlation

.569

.610

.555



 Thang đo Sự tiện lợi khi sử dụng

Reliability Statistics

Cronbach's Alpha

.737

Item Statistics



HB1

HB2

HB3



N of Items

3



Mean



Std.

Deviation



N



3.22

3.60

3.49



.988

1.029

.922



285

285

285



Cronbach's

Alpha if Item

Deleted

.677

.629

.692



Cronbach's Alpha

if Item Deleted

.766

.624

.748



111



Item-Total Statistics



HB1

HB2

HB3



Scale

Scale Mean

Corrected

Variance if

if

Item

Item-Total

Item

Deleted

Correlation

Deleted

7.08

2.824

.564

6.71

2.573

.618

6.82

3.157

.508



Cronbach's

Alpha

if

Item

Deleted

.649

.582

.711



 Thang đo thói quen

Reliability Statistics

Cronbach's Alpha



N of Items



.651



2

Item Statistics

Mean



HB5

HB6



3.41

3.48



Std.

Deviation

1.033

.902



N

285

285



Item-Total Statistics

Scale Mean

Item Deleted

HB5

HB6



3.48

3.41



if Scale Variance Corrected Item- Cronbach's Alpha

if Item Deleted Total Correlation if Item Deleted

.814

1.066



.487

.487



112



Phụ lục 6: Bảng ma trận hệ số tương quan Pearson

Ma trận hệ số tương quan Pearson - Correlations

X1

X2

X3

X4

X5

X Pearson

.000

.000

.000

.000

1

Correlatio 1

n

Sig

1.000 1.000 1.000 1.000

X Pearson

2

Correlatio .000

1

.000

.000

.000

n

Sig

1.000

1.000 1.000 1.000

X Pearson

3

Correlatio .000

.000

1

.000

.000

n

Sig

1.000

1.000

1.000 1.000

X Pearson

4

Correlatio .000

.000

.000

1

.000

n

Sig

1.000

1.000 1.000

1.000

X Pearson

5

Correlatio .000

.000

.000

.000

1

n

Sig

1.000

1.000 1.000 1.000

X Pearson

6

Correlatio .000

.000

.000

.000

.000

n

Sig

1.000

1.000 1.000 1.000 1.000

X Pearson

7

Correlatio .000

.000

.000

.000

.000

n

Sig

1.000

1.000 1.000 1.000 1.000

Y Pearson

Correlatio .396**

.153** .389** .243** .122*

n

Sig

.000

.010

.000

.000

.039

N

285

285

285

285

285

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).



X6



X7



Y



.000



.000



.396**



1.000



1.000



.000



.000



.000



.153**



1.000



1.000



.010



.000



.000



.389**



1.000



1.000



.000



.000



.000



.243**



1.000



1.000



.000



.000



.000



.122*



1.000



1.000



.039



1



.000



.505**



1.000



.000



1



.099



.000

1.000



.095



.505**



.099



1



.000

285



.095

285



285



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Phụ lục 5: Kiểm định Cronbach Alpha cho các nhân tố mới hình thành

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