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Phụ lục 3.1- Thang đo “Chất lượng dịch vụ môi giới chứng khoán”

Phụ lục 3.1- Thang đo “Chất lượng dịch vụ môi giới chứng khoán”

Tải bản đầy đủ

24

.356

.963

91.300

25

.322

.871

92.171

26

.312

.845

93.016

27

.308

.833

93.849

28

.295

.796

94.645

29

.278

.752

95.397

30

.266

.719

96.116

31

.244

.659

96.775

32

.232

.628

97.403

33

.217

.585

97.988

34

.205

.555

98.543

35

.196

.531

99.074

36

.189

.512

99.586

37

.153

.414

100.000

Extraction Method: Principal Component
Analysis.
Rotated Component Matrixa
Component
1

2

3

4

5

6

RES5

.783

.114

.189

.079

.027

.059

ASS1

.773

.137

.152

.045

-.023

.108

ASS7

.744

.133

.126

.150

.102

-.206

ASS5

.713

.167

.143

.221

.115

.091

ASS8

.666

.119

.187

.140

.185

-.223

ASS6

.660

.192

.093

.267

.145

-.033

ASS4

.644

.189

.158

.298

.139

.294

ASS9

.638

.057

.262

.209

.247

-.006

RES6

.614

.217

.287

.094

.133

-.025

RES7

.613

.253

.248

.241

.229

.171

ASS2

.612

.268

.191

.133

.187

.363

ASS3

.611

.231

.173

.191

.256

.249

ASS10

.587

.145

.311

.055

.144

.150

TAN3

.158

.761

.020

.179

.166

-.009

TAN4

.198

.736

.250

.064

-.036

.054

TAN1

.228

.706

.251

-.012

.082

.118

TAN2

.051

.694

.094

.165

.155

.113

TAN6

.126

.658

.208

.166

.160

-.193

TAN8

.284

.602

.332

.072

.201

.316

TAN5

.308

.532

.203

.085

.093

-.288

TAN10

.242

.531

.141

.261

.154

.382

TAN9

.219

.524

.176

.037

.180

.460

EMP4

.285

.209

.736

.105

.038

.067

EMP3

.302

.173

.702

.246

.155

-.003

EMP2

.176

.186

.665

.265

.204

-.088

EMP1

.102

.157

.657

.241

.230

-.010

RES8

.316

.162

.632

.126

.137

.017

RES9

.203

.203

.615

.178

.232

.206

RES1

.372

.320

.570

.138

.063

.124

REL4

.233

.139

.186

.782

.170

-.083

REL2

.240

.074

.230

.775

.105

.016

REL3

.284

.209

.205

.716

.038

.030

REL1

.201

.189

.278

.712

.047

.155

RES4

.059

.271

.132

.166

.733

-.011

RES3

.270

.133

.219

.037

.724

.239

TAN7

.307

.111

.179

.135

.635

-.202

RES2

.268

.166

.335

.034

.608

.202

Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 7 iterations.

Phụ lục 3.1.2- Bước 2
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Bartlett's Test of Sphericity

.943

Approx. Chi-Square

6.989E3

df

630

Sig.

.000
Total Variance Explained
Extraction Sums of Squared

Rotation Sums of Squared

Loadings

Loadings

% of

Cumulative

% of

Cumulative

Initial Eigenvalues
% of

Cumulative

Component

Total

Variance

%

Total

Variance

%

Total

Variance

%

1

14.506

40.295

40.295

14.506

40.295

40.295

7.242

20.117

20.117

2

2.477

6.881

47.176

2.477

6.881

47.176

4.678

12.995

33.112

3

1.912

5.310

52.486

1.912

5.310

52.486

4.189

11.635

44.747

4

1.606

4.462

56.948

1.606

4.462

56.948

3.054

8.484

53.231

5

1.337

3.713

60.661

1.337

3.713

60.661

2.675

7.430

60.661

6

.994

2.762

63.423

7

.876

2.433

65.855

8

.830

2.304

68.160

9

.791

2.197

70.357

10

.774

2.149

72.506

11

.708

1.966

74.471

12

.668

1.857

76.328

13

.596

1.655

77.984

14

.584

1.623

79.607

15

.544

1.510

81.116

16

.513

1.424

82.540

17

.495

1.376

83.916

18

.475

1.321

85.237

19

.457

1.270

86.506

20

.415

1.154

87.660

21

.393

1.092

88.752

22

.380

1.054

89.807

23

.369

1.024

90.831

24

.340

.945

91.775

25

.322

.895

92.670

26

.312

.868

93.538

27

.298

.827

94.365

28

.285

.790

95.155

29

.278

.772

95.927

30

.257

.714

96.641

31

.236

.654

97.295

32

.223

.621

97.916

33

.205

.571

98.487

34

.197

.547

99.034

35

.190

.527

99.561

36

.158

.439

100.000

Extraction Method: Principal Component
Analysis.

Rotated Component Matrixa

Component
1

2

3

4

5

RES5

.785

.128

.183

.069

.035

ASS1

.779

.147

.150

.035

-.014

ASS7

.727

.089

.124

.180

.077

ASS5

.718

.181

.137

.210

.124

ASS4

.664

.238

.152

.262

.168

ASS6

.655

.192

.085

.267

.141

ASS8

.648

.069

.185

.176

.157

ASS9

.637

.054

.257

.214

.245

ASS2

.634

.330

.183

.087

.225

ASS3

.625

.277

.163

.158

.282

RES7

.623

.286

.239

.218

.247

RES6

.609

.231

.275

.086

.136

ASS10

.596

.166

.307

.040

.159

TAN3

.151

.768

.006

.169

.163

TAN4

.197

.747

.240

.050

-.031

TAN1

.229

.732

.238

-.036

.095

TAN2

.054

.712

.084

.146

.163

TAN8

.302

.633

.328

.043

.227

TAN6

.108

.621

.199

.188

.136

TAN10

.268

.564

.142

.230

.183

TAN5

.283

.475

.196

.121

.059

EMP4

.291

.220

.733

.101

.048

EMP3

.304

.171

.699

.253

.157

EMP2

.171

.174

.662

.280

.198

EMP1

.103

.168

.651

.241

.234

RES8

.318

.168

.628

.127

.142

RES9

.217

.247

.607

.152

.259

RES1

.380

.354

.561

.116

.082

REL4

.231

.144

.179

.787

.162

REL2

.247

.083

.228

.775

.106

REL3

.291

.235

.197

.702

.044

REL1

.217

.230

.273

.689

.065

RES3

.282

.163

.210

.018

.745

RES4

.053

.266

.121

.173

.728

RES2

.278

.200

.325

.013

.629

TAN7

.288

.078

.169

.613

.163

Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 6 iterations.

Phụ lục 3.1.3- Bước 3
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Bartlett's Test of Sphericity

.942

Approx. Chi-Square

6.851E3

df

595

Sig.

.000

Total Variance Explained
Extraction Sums of Squared

Rotation Sums of Squared

Loadings

Loadings

Initial Eigenvalues
% of

Cumulative

% of

Cumulative

% of
Total Variance

Cumulative

Component

Total

Variance

%

Total

Variance

%

%

1

14.233

40.665

40.665

14.233

40.665

40.665

7.221

20.631

20.631

2

2.454

7.011

47.676

2.454

7.011

47.676

4.381

12.517

33.149

3

1.896

5.417

53.092

1.896

5.417

53.092

4.202

12.007

45.156

4

1.599

4.568

57.661

1.599

4.568

57.661

3.056

8.731

53.886

5

1.335

3.813

61.474

1.335

3.813

61.474

2.656

7.588

61.474

6

.943

2.695

64.169

7

.868

2.480

66.649

8

.818

2.336

68.985

9

.791

2.260

71.245

10

.738

2.109

73.354

11

.685

1.956

75.310

12

.609

1.741

77.050

13

.595

1.701

78.752

14

.575

1.644

80.396

15

.518

1.481

81.877

16

.495

1.415

83.292

17

.482

1.377

84.669

18

.465

1.328

85.996

19

.416

1.189

87.185

20

.411

1.175

88.360

21

.383

1.095

89.455

22

.369

1.054

90.508

23

.346

.989

91.498

24

.322

.921

92.418

25

.316

.904

93.322

26

.298

.850

94.172

27

.285

.813

94.986

28

.278

.795

95.781

29

.260

.743

96.523

30

.236

.673

97.197

31

.228

.652

97.848

32

.207

.591

98.439

33

.197

.564

99.003

34

.190

.543

99.545

35

.159

.455

100.000

Extraction Method: Principal Component
Analysis.

Rotated Component Matrixa
Component
1

2

3

4

5

RES5

.785

.113

.185

.071

.037

ASS1

.781

.139

.152

.037

-.016

ASS7

.727

.067

.125

.183

.087

ASS5

.720

.178

.138

.211

.119

ASS4

.668

.248

.154

.261

.153

ASS6

.657

.184

.087

.268

.142

ASS8

.648

.049

.186

.178

.167

ASS2

.639

.332

.187

.087

.214

ASS9

.636

.042

.258

.215

.249

ASS3

.629

.276

.166

.158

.275

RES7

.626

.281

.242

.219

.243

RES6

.611

.218

.278

.088

.137

ASS10

.597

.154

.309

.042

.160

TAN3

.160

.775

.014

.171

.155

TAN4

.205

.744

.248

.053

-.035

TAN1

.237

.724

.246

-.033

.093

TAN2

.062

.713

.091

.149

.157

TAN8

.309

.630

.335

.046

.222

TAN6

.113

.610

.205

.191

.140

TAN10

.274

.566

.148

.231

.174

EMP4

.293

.213

.735

.102

.045

EMP3

.305

.161

.701

.254

.157

EMP2

.171

.160

.663

.282

.202

EMP1

.104

.159

.652

.242

.235

RES8

.318

.148

.630

.129

.149

RES9

.221

.254

.609

.151

.248

RES1

.384

.349

.564

.117

.077

REL4

.231

.129

.180

.788

.169

REL2

.248

.081

.228

.775

.104

REL3

.292

.231

.199

.703

.042

REL1

.218

.225

.275

.690

.062

RES3

.284

.167

.211

.016

.740

RES4

.055

.259

.123

.173

.733

RES2

.280

.204

.326

.012

.623

TAN7

.288

.067

.169

.164

.621

Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 6 iterations.

Phụ lục 3.1.4- Bước 4
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Bartlett's Test of Sphericity

.940

Approx. Chi-Square

6.586E3

df

561

Sig.

.000

Total Variance Explained
Extraction Sums of Squared

Rotation Sums of Squared

Loadings

Loadings

% of

Cumulative

% of

Cumulative

Initial Eigenvalues
% of

Cumulative

Component

Total

Variance

%

Total

Variance

%

Total

Variance

%

1

13.743

40.419

40.419

13.743

40.419

40.419

7.133

20.981

20.981

2

2.444

7.188

47.607

2.444

7.188

47.607

4.316

12.695

33.675

3

1.895

5.575

53.182

1.895

5.575

53.182

3.810

11.205

44.880

4

1.595

4.690

57.872

1.595

4.690

57.872

3.043

8.951

53.832

5

1.282

3.772

61.644

1.282

3.772

61.644

2.656

7.812

61.644

6

.930

2.736

64.380

7

.858

2.524

66.904

8

.817

2.403

69.307

9

.765

2.250

71.557

10

.726

2.135

73.692

11

.675

1.985

75.677

12

.608

1.787

77.464

13

.595

1.751

79.215

14

.565

1.661

80.877

15

.505

1.484

82.361

16

.485

1.426

83.787

17

.472

1.387

85.174

18

.459

1.351

86.525

19

.415

1.221

87.746

20

.404

1.188

88.934

21

.376

1.105

90.039

22

.367

1.080

91.120

23

.344

1.011

92.130

24

.317

.933

93.063

25

.298

.876

93.939

26

.296

.870

94.809

27

.278

.819

95.627

28

.261

.767

96.394

29

.236

.695

97.089

30

.229

.672

97.761

31

.211

.620

98.381

32

.200

.589

98.970

33

.191

.561

99.531

34

.159

.469

100.000

Extraction Method: Principal Component
Analysis.
Rotated Component Matrixa
Component
1

2

3

4

5

RES5

.787

.112

.147

.084

.058

ASS1

.784

.142

.139

.038

-.013

ASS7

.728

.071

.141

.174

.071

ASS5

.721

.179

.128

.213

.121

ASS4

.668

.247

.134

.268

.163

ASS6

.656

.183

.078

.271

.144

ASS8

.650

.053

.201

.169

.152

ASS2

.640

.334

.170

.092

.221

ASS9

.639

.047

.274

.206

.233

ASS3

.629

.276

.149

.164

.283

RES7

.627

.283

.222

.225

.252

RES6

.614

.221

.257

.093

.147

ASS10

.601

.161

.311

.037

.154

TAN3

.159

.774

.010

.171

.151

TAN4

.209

.748

.228

.056

-.030

TAN1

.240

.727

.213

-.023

.108

TAN2

.062

.713

.081

.151

.158

TAN8

.313

.636

.325

.046

.222

TAN6

.116

.615

.217

.183

.126

TAN10

.276

.570

.160

.224

.161

EMP4

.305

.226

.721

.101

.047

EMP3

.315

.174

.704

.246

.147

EMP2

.181

.173

.682

.268

.183

EMP1

.113

.171

.669

.230

.218

RES8

.327

.159

.624

.126

.147

RES9

.229

.263

.602

.149

.248

REL4

.230

.128

.185

.787

.167

REL2

.247

.081

.230

.775

.103

REL3

.292

.228

.174

.714

.058

REL1

.219

.226

.264

.694

.069

RES3

.283

.167

.204

.021

.745

RES4

.052

.257

.132

.172

.728

TAN7

.285

.063

.150

.173

.634

RES2

.281

.206

.313

.017

.631

Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 6 iterations.

Phụ lục 3.1.5- Bước 5
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Bartlett's Test of Sphericity

.938

Approx. Chi-Square

6.362E3

df

528

Sig.

.000

Total Variance Explained
Extraction Sums of Squared

Rotation Sums of Squared

Loadings

Loadings

% of

Cumulative

% of

Cumulative

Initial Eigenvalues
% of

Cumulative

Total

Variance

%

Total

Variance

%

Total

Variance

%

1

13.334

40.406

40.406

13.334

40.406

40.406

6.725

20.378

20.378

2

2.410

7.304

47.710

2.410

7.304

47.710

4.318

13.085

33.463

3

1.887

5.717

53.427

1.887

5.717

53.427

3.768

11.419

44.882

4

1.586

4.805

58.232

1.586

4.805

58.232

3.017

9.142

54.024

5

1.274

3.860

62.092

1.274

3.860

62.092

2.662

8.068

62.092

6

.925

2.804

64.896

7

.849

2.573

67.470

8

.816

2.473

69.943

9

.726

2.200

72.143

10

.703

2.131

74.274

11

.675

2.044

76.318

12

.599

1.816

78.134

13

.572

1.733

79.868

14

.544

1.649

81.516

15

.504

1.528

83.045

16

.472

1.429

84.474

17

.459

1.392

85.866

18

.429

1.299

87.164

19

.404

1.224

88.389

20

.394

1.195

89.584

21

.368

1.115

90.698

22

.344

1.043

91.741

23

.330

.999

92.740

Component

24

.300

.908

93.648

25

.297

.899

94.548

26

.280

.848

95.396

27

.262

.793

96.189

28

.246

.745

96.934

29

.236

.715

97.649

30

.216

.656

98.305

31

.203

.614

98.919

32

.191

.578

99.498

33

.166

.502

100.000

Extraction Method: Principal Component
Analysis.
Rotated Component Matrixa
Component
1

2

3

4

5

RES5

.791

.114

.159

.072

.061

ASS1

.786

.144

.150

.029

-.009

ASS7

.732

.073

.154

.162

.072

ASS5

.723

.181

.138

.205

.125

ASS4

.669

.249

.142

.261

.166

ASS6

.661

.183

.089

.261

.146

ASS8

.649

.056

.209

.163

.155

ASS3

.632

.276

.158

.154

.285

ASS2

.630

.339

.171

.095

.227

ASS9

.628

.052

.275

.210

.239

RES7

.627

.284

.230

.219

.255

RES6

.615

.223

.267

.084

.150

TAN3

.163

.772

.015

.162

.148

TAN4

.202

.751

.225

.060

-.027

TAN1

.230

.730

.209

-.017

.112

TAN2

.061

.712

.083

.148

.156

TAN8

.294

.642

.314

.061

.230

TAN6

.119

.613

.223

.174

.123

TAN10

.269

.572

.157

.229

.165

EMP4

.302

.227

.728

.092

.049

EMP3

.311

.175

.711

.239

.149

EMP2

.179

.173

.688

.260

.182