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PHỤ LỤC 4: KIỂM ĐỊNH THANG ĐO CRONBACH'S ALPHA

PHỤ LỤC 4: KIỂM ĐỊNH THANG ĐO CRONBACH'S ALPHA

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Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
DONGCAM1
DONGCAM2
DONGCAM3

6.63
6.39
6.50

Corrected ItemTotal Correlation

2.134
2.026
2.465

Cronbach's Alpha
if Item Deleted

.583
.646
.518

.666
.590
.737

5. Thang đo: Năng lực phục vụ
Reliability Statistics
Cronbach's Alpha

N of Items

.880

5
Item-Total Statistics

Scale Mean if Item Scale Variance if
Deleted
Item Deleted
PHUCVU1
PHUCVU2
PHUCVU3
PHUCVU4
PHUCVU5

14.01
13.95
13.72
13.91
13.83

Corrected ItemTotal Correlation

10.327
8.853
9.534
10.689
9.701

Cronbach's Alpha if
Item Deleted

.605
.864
.777
.568
.762

.879
.815
.839
.886
.843

6. Thang đo: Tính cạnh tranh về giá
Reliability Statistics
Cronbach's
Alpha

N of Items
.640

3
Item-Total Statistics
Cronbach's

Scale Mean if

Scale Variance if Corrected Item-

Item Deleted

Item Deleted

Total Correlation

Alpha if Item
Deleted

CHIPHI1

6.93

2.321

.474

.510

CHIPHI2

7.33

2.248

.449

.545

CHIPHI3

7.04

2.419

.428

.572

7. Thang đo: Hình ảnh Ngân hàng
Reliability Statistics
Cronbach's
Alpha

N of Items
.728

4

Item-Total Statistics
Cronbach's
Scale Mean if
Item Deleted

Scale Variance if Corrected ItemItem Deleted

Total Correlation

Alpha if Item
Deleted

HINHANH1

10.33

4.034

.567

.640

HINHANH2

10.11

4.033

.626

.612

HINHANH3

10.59

4.093

.456

.705

HINHANH4

10.38

4.009

.448

.713

8.

PHỤ LỤC 5: PHÂN TÍCH NHÂN TỐ KHÁM PHÁ EFA
Phân tích nhân tố lần 1
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Bartlett's Test of Sphericity Approx. Chi-Square

.850
3.974E3

Df

406

Sig.

.000
Total Variance Explained

Compo
nent

Initial Eigenvalues
Total

% of Variance

Rotation Sums of Squared Loadings

Cumulative %

1
2
3
4
5
6
7
8

11.891
2.637
1.856
1.353
1.276
1.127
1.003

41.004
9.092
6.401
4.666
4.399
3.887
3.458

41.004
50.096
56.497
61.162
65.562
69.448
72.907

.899

3.100

76.007

9

.801

2.763

78.770

10

.734

2.530

81.300

11

.680

2.346

83.646

12

.605

2.085

85.732

13

.511

1.763

87.494

14

.490

1.689

89.183

15

.436

1.502

90.685

16

.433

1.493

92.177

17

.357

1.231

93.409

18

.344

1.186

94.595

19

.295

1.019

95.613

20

.254

.875

96.489

21

.224

.772

97.261

22

.178

.614

97.875

23

.169

.583

98.458

24

.145

.499

98.957

25

.109

.375

99.332

26

.100

.345

99.677

27

.051

.177

99.853

28

.028

.096

99.949

29

.015

.051

100.000

Total
4.207
3.582
2.978
2.770
2.765
2.476
2.365

% of Variance
14.508
12.352
10.268
9.550
9.536
8.538
8.154

Cumulative %
14.508
26.860
37.128
46.679
56.214
64.753
72.907

Total Variance Explained
Compo
nent

Initial Eigenvalues
Total

% of Variance

Rotation Sums of Squared Loadings

Cumulative %

1
2
3
4
5
6
7
8

11.891
2.637
1.856
1.353
1.276
1.127
1.003

41.004
9.092
6.401
4.666
4.399
3.887
3.458

41.004
50.096
56.497
61.162
65.562
69.448
72.907

.899

3.100

76.007

9

.801

2.763

78.770

10

.734

2.530

81.300

11

.680

2.346

83.646

12

.605

2.085

85.732

13

.511

1.763

87.494

14

.490

1.689

89.183

15

.436

1.502

90.685

16

.433

1.493

92.177

17

.357

1.231

93.409

18

.344

1.186

94.595

19

.295

1.019

95.613

20

.254

.875

96.489

21

.224

.772

97.261

22

.178

.614

97.875

23

.169

.583

98.458

24

.145

.499

98.957

25

.109

.375

99.332

26

.100

.345

99.677

27

.051

.177

99.853

28

.028

.096

99.949

Total

% of Variance

4.207
3.582
2.978
2.770
2.765
2.476
2.365

Cumulative %

14.508
12.352
10.268
9.550
9.536
8.538
8.154

14.508
26.860
37.128
46.679
56.214
64.753
72.907

Extraction Method: Principal Component Analysis.
Rotated Component Matrix

a

Component
1

2

TINCAY3

.848

PHUCVU4

.769

THUANTIEN3

.667

DONGCAM2

.587

3

4

5

.535

6

7