Tải bản đầy đủ
A1. Detail table of mean and standard deviation of items

A1. Detail table of mean and standard deviation of items

Tải bản đầy đủ

76

Degree of agreement (%)
Item content
Total mean
Speed
Transition is efficient and
no waiting time
Respond speed to
complaint
Speed of e-transactions
flow is faster than
traditional banking
channels
Total mean
Security
The authorized username
and password
Banks' reliability in
correcting erroneous
transactions
Trust the bank will
compensate for losses due
to security reasons
Total mean

5

4

39.33 43.76

2

1

Mean

8.75

4.80

3.36

4.11

Std
Dev.
0.98

20

42

29

6

3

3.70

0.96

19

47

30

2

1

3.82

0.81

16

50

30

2

1

3.78

0.79

29.62

3.12

2.04

3.76

0.85

18.47 46.76

29

41

8

17

5

3.71

1.21

37

42

7

7

8

3.93

1.18

37

42

6

9

7

3.92

1.18

6.71

11.15

6.59

3.85

1.19

22

3

4

4.21

0.93

12

4

4

4.10

0.97

17

5

3

4.06

1.07

17.03

4.08

3.60

4.12

0.99

34.17 41.37

Privacy
Confidential information is
delivered safely from banks
22
49
to customers
Clients' financial
information may be passed
36
44
on to other companies
among the banks
Third parties are able to
36
40
assess
Total mean
31.18 44.12
Added service
Site has permission to pay
the public service
(electricity, water
supply…)
Site has permission to
conduct the other finacial

3

45

38

11

4

2

4.21

0.93

40

41

13

4

3

4.10

0.97

77

products: mortgate,
securities…
Site has timetable of public
transportation
Total mean
Government support
The government is driving
the development of ebanking
The government invests in
the infrastructure and
facilities of internet
The government has
regulars and rules on
internet banking
Total mean
Management and Image
Cost of investment
Sufficient advertising
Sufficient promotion
Good reputation
Continuous improvement
on customer services
Total mean
Charges and Fees
Prices of computer and
internet connection are
reasonable and affordable
E-banks charge lower
transaction fees
Price of service fees is
acceptable
Total mean

42

35

42.45 37.77

13

6

4

4.06

1.07

12.23

4.56

3.00

4.12

0.99

49

34

9

4

4

4.21

1.02

43

35

10

5

6

4.04

1.14

38

39

11

6

6

3.99

1.12

9.95

4.92

5.28

4.08

1.09

43.65 36.21

37
42
35
41

42
36
45
37

14
13
14
15

3
7
5
4

4
3
1
3

4.05
4.07
4.08
4.08

1.01
1.04
0.89
0.99

49

36

11

3

2

4.27

0.89

13.17

4.24

2.66

4.11

0.96

40.58 39.35

49

34

14

3

1

4.27

0.85

36

40

21

3

1

4.05

0.89

52

30

10

5

4

4.22

1.04

14.75

3.48

1.80

4.18

0.93

45.32 34.65

Note: The means here calculated based on the Likert scale:
(5) strongly agree; (4) agree; (3) neither agree nor disagree; (2) disagree; (1) strongly
disagree

78

A2. Data result from SPSS solution for Variable Y:

Case Processing Summary
N
%
278
100.0
Valid
a
0
.0
Cases Excluded
278
100.0
Total

Between People
Between
Items
Within People
Residual
Total
Total
A3. Factor analysis:

Reliability Statistics
Cronbach's Alpha
N of Item
.906
3

ANOVA
Sum of Squares

df

375.803

277

Mean
Square
1.357

8.317

2

4.158

71.017
79.333
455.137

554
556
833

.128
.143
.546

F

Sig

32.439 .000

A3.1. KMO and Barlett’s test:
KMO and Bartlett's Test
.668

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Approx. Chi-Square
Bartlett's Test of Sphericity

6702.261
666
.000

df
Sig.

A3.2. Total variance explained:
Total Variance Explained
Com
pone
nt

1

Initial Eigenvalues

Extraction Sums of Squared
Loadings

Total % of Variance Cumulative % Total
5.447

14.722

14.722

5.447

% of
Variance

Cumulative
%

14.722

14.722

79

2

4.063

10.980

25.702

4.063

10.980

25.702

3

3.287

8.884

34.586

3.287

8.884

34.586

4

2.780

7.515

42.100

2.780

7.515

42.100

5

2.565

6.933

49.034

2.565

6.933

49.034

6

2.283

6.169

55.203

2.283

6.169

55.203

7

1.899

5.132

60.335

1.899

5.132

60.335

8

1.668

4.509

64.845

1.668

4.509

64.845

9

1.531

4.138

68.983

1.531

4.138

68.983

10

1.427

3.857

72.840

1.427

3.857

72.840

11

1.063

2.872

75.712

1.063

2.872

75.712

12

.774

2.093

77.805

A3.3. Rotated component matrix:

XB2
XB3
XB1
XB4
XB5
XI4
XI2
XI3
XI5
XI1
XE2
XE3
XE1
XD2
XD3
XD1
XH2
XH1
XH3

1
.857
.855
.852
.831
.803

2

Table 9: Rotated Component Matrixa
Component
3
4
5
6
7
8

.812
.755
.752
.718
.704
.887
.864
.803
.918
.911
.757
.931
.918
.778

9

10

11