Tải bản đầy đủ
PHỤ LỤC 5: PHÂN TÍCH ĐỘ TIN CẬY CROBACH ALPHA

PHỤ LỤC 5: PHÂN TÍCH ĐỘ TIN CẬY CROBACH ALPHA

Tải bản đầy đủ

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

Item-Total Statistics

Scale Mean

Corrected

Cronbach's

if Item

Scale Variance

Item-Total

Alpha if Item

Deleted

if Item Deleted

Correlation

Deleted

15.3123

6.939

.546

.864

14.9963

6.407

.621

.848

15.2416

6.341

.718

.821

15.1301

6.240

.740

.815

15.0818

6.486

.791

.806

GIA1-Gia ca hang hoa, dich vu trong
khu du lich de chap nhan hon o cac
khu du lich khac
GIA2-Gia ca hang hoa, dich vu trong
khu du lich phu hop voi mong doi cua
Anh/Chi
GIA3-Gia ca hang hoa, dich vu trong
khu du lich tuong xung voi chat luong
GIA4-Gia ca hang hoa, dich vu trong
khu du lich on dinh
GIA5-Tom lai, gia ca hang hoa, dich vu
trong khu du lich hop ly

3.

uc n
Reliability Statistics
Cronbach's Alpha

N of Items

.912

7

xii

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xii
w

w

w

c u -tr a c k

.c

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

Corrected

Cronbach's

Scale Mean if Scale Variance

Item-Total

Alpha if Item

Item Deleted

if Item Deleted

Correlation

Deleted

22.9145

14.407

.811

.889

22.9442

15.165

.796

.892

23.1227

14.548

.787

.892

22.9071

15.241

.774

.894

22.7361

17.374

.483

.921

23.3271

14.296

.759

.896

22.9554

15.408

.718

.900

HC1-Cac nha hang trong khu du
lich co khong gian thoang mat,
lich su
HC2-Cac nha hang trong khu du
lich phuc vu cac mon an dac
trung cua dia phuong
HC3-Cac nha hang trong khu du
lich phuc vu cac mon an phu
hop voi moi nguoi
HC4-Cac dich vu phuc vu nhu
cau an, o, di lai rat tot
HC5-Cac dich vu vui choi, giai tri
mang tinh moi la
HC6-Khu du lich trang bi day du
he thong thong tin, huong dan
de phuc vu Anh/Chi
HC7-Doi ngu huong dan vien
cua khu du lich duoc trang bi
day du cac kien thuc de cung
cap cho Anh/Chi

4.

s h t ng
Reliability Statistics

Cronbach's Alpha

N of Items

.902

6

xiii

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xiii
w

w

w

c u -tr a c k

.c

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

Scale Mean if Scale Variance Corrected Item- Cronbach's Alpha
Item Deleted if Item Deleted Total Correlation
CSHT1-Canh quan thien nhien
trong khu du lich rat an tuong
CSHT2-Co so ha tang khu du
lich duoc xay dung khang trang
CSHT3-Duong truyen mang luon
san sang phuc vu Anh/Chi
CSHT4-Dich vu vien thong dap
ung nhu cau cua Anh/Chi

if Item Deleted

19.5613

9.449

.720

.887

19.4387

9.844

.753

.883

19.6431

8.872

.752

.883

19.5985

9.495

.697

.891

19.5576

9.457

.767

.880

19.5242

9.803

.732

.886

CSHT5-Cac di tich lich su - van
hoa duoc bao ton nguyen ven,
mang dau an lich su sau sac
CSHT6-Khu du lich mang gia tri
tai nguyen nhan van to lon

5. An toàn
Reliability Statistics
Cronbach's Alpha

N of Items

.865

6

Item-Total Statistics

AT1-Do an, thuc uong trong khu du lich dam
bao ve sinh an toan thuc pham
AT2-Dieu kien an ninh trong khu du lich duoc
dam bao

Scale Mean

Scale

Corrected

Cronbach's

if Item

Variance if

Item-Total

Alpha if Item

Deleted

Item Deleted

Correlation

Deleted

19.65428

7.794

.682

.839

19.75093

7.859

.688

.838

19.59108

8.034

.648

.845

19.97398

7.093

.694

.838

19.80297

7.718

.651

.844

19.85130

8.023

.614

.850

AT3-Khu du lich trang bi nhung thiet bi canh
bao khu vuc co the gay nguy hiem doi voi
Anh/Chi
AT4-Cac phuong tien, thiet bi luon san sang
phuc vu de dam bao su an toan cua Anh/Chi
AT5-Khu du lich chu trong su an toan cua
Anh/Chi
AT6-Tom lai, Anh/Chi cam thay an toan ve moi
mat khi den khu du lich Con Dao

xiv

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xiv
w

w

w

c u -tr a c k

.c

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

6.

hài lòng
Reliability Statistics
Cronbach's Alpha N of Items
.826

5

Item-Total Statistics
Scale Mean

HL1-Toi nghi rang toi da lua chon
dung khi den khu du lich Con Dao

Corrected

Cronbach's

if Item

Scale Variance

Item-Total

Alpha if Item

Deleted

if Item Deleted

Correlation

Deleted

14.8178

6.254

.618

.792

14.5874

6.355

.700

.770

14.9405

6.213

.583

.805

14.7732

6.467

.662

.780

14.5316

6.825

.559

.808

HL2-Chuyen di den khu du lich
Con Dao xung dang voi thoi gian
va tien bac toi bo ra
HL3-Toi hai long voi quyet dinh
den khu du lich Con Dao cua minh
HL4-Con Dao dap ung duoc ky
vong cua toi ve khu du lich
HL5-Tom lai, toi rat hai long khi
den khu du lich Con Dao

N2
1. Thành ph n 1:
Reliability Statistics
Cronbach's Alpha
.938

xv

N of Items
9

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xv
w

w

w

c u -tr a c k

.c

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

Scale Mean if

Scale Variance if Corrected Item- Cronbach's Alpha if

Item Deleted

Item Deleted

Total Correlation

Item Deleted

30.4052

28.145

.721

.934

30.2937

27.813

.758

.932

30.2454

28.544

.768

.931

30.2007

26.930

.801

.929

30.2305

27.797

.806

.929

30.4089

27.078

.783

.930

30.1933

27.992

.772

.931

30.6134

26.626

.771

.931

30.2416

28.147

.728

.933

GIA3-Gia ca hang hoa,
dich vu trong khu du lich
tuong xung voi chat luong
GIA4-Gia ca hang hoa,
dich vu trong khu du lich
on dinh
GIA5-Tom lai, gia ca hang
hoa, dich vu trong khu du
lich hop ly
HC1-Cac nha hang trong
khu du lich co khong gian
thoang mat, lich su
HC2-Cac nha hang trong
khu du lich phuc vu cac
mon an dac trung cua dia
phuong
HC3-Cac nha hang trong
khu du lich phuc vu cac
mon an phu hop voi moi
nguoi
HC4-Cac dich vu phuc vu
nhu cau an, o, di lai rat tot
HC6-Khu du lich trang bi
day du he thong thong tin,
huong dan de phuc vu
Anh/Chi
HC7-Doi ngu huong dan
vien cua khu du lich duoc
trang bi day du cac kien
thuc de cung cap cho
Anh/Chi

xvi

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xvi
w

w

w

c u -tr a c k

.c

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

2. Thành ph n 2:
Reliability Statistics
Cronbach's Alpha

N of Items

.904

7

Item-Total Statistics

Scale Mean if Scale Variance Corrected Item- Cronbach's Alpha
Item Deleted

if Item Deleted Total Correlation

if Item Deleted

CSHT1-Canh quan thien
nhien trong khu du lich rat

24.0520

10.460

.776

.882

23.9294

11.088

.760

.885

24.0483

10.778

.749

.885

24.0149

11.239

.690

.892

23.8848

11.020

.742

.886

23.9814

11.429

.665

.895

23.8216

11.655

.621

.899

an tuong
CSHT2-Co so ha tang
khu du lich duoc xay dung
khang trang
CSHT5-Cac di tich lich su
- van hoa duoc bao ton
nguyen ven, mang dau an
lich su sau sac
CSHT6-Khu du lich mang
gia tri tai nguyen nhan
van to lon
AT1-Do an, thuc uong
trong khu du lich dam bao
ve sinh an toan thuc
pham
AT2-Dieu kien an ninh
trong khu du lich duoc
dam bao
AT3-Khu du lich trang bi
nhung thiet bi canh bao
khu vuc co the gay nguy
hiem doi voi Anh/Chi

xvii

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xvii
w

w

w

c u -tr a c k

.c

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

3. Thành ph n 3
Reliability Statistics
Cronbach's Alpha

N of Items

.846

5

Item-Total Statistics

Corrected

Cronbach's

Scale Mean if Scale Variance

Item-Total

Alpha if Item

Item Deleted

Correlation

Deleted

if Item Deleted

MK1-Nhan vien khu du
lich luon san sang phuc

16.8625

5.283

.616

.828

16.6357

5.777

.673

.810

16.5390

5.570

.654

.814

16.7361

5.531

.677

.807

16.6914

5.707

.664

.812

vu Anh/Chi
MK2-Nhan vien khu du
lich luon co thai do lich su,
nha nhan doi voi Anh/Chi
MK3-Nhan vien khu du
lich giai quyet thoa dang
nhung than phien cua
Anh/Chi
MK4-Cu dan dia phuong
dang tin cay khi giup do
Anh/Chi
MK5-Cu dan dia phuong
luon co thai do lich su,
nha nhan doi voi Anh/Chi

4. Thành ph n 4 (S hài lòng)
Reliability Statistics
Cronbach's Alpha

N of Items

.826

5

xviii

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xviii
w

w

w

c u -tr a c k

.c

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

Item-Total Statistics

Corrected

Cronbach's

Scale Mean if Scale Variance

Item-Total

Alpha if Item

Item Deleted

if Item Deleted

Correlation

Deleted

14.8178

6.254

.618

.792

14.5874

6.355

.700

.770

14.9405

6.213

.583

.805

14.7732

6.467

.662

.780

14.5316

6.825

.559

.808

HL1-Toi nghi rang toi da
lua chon dung khi den khu
du lich Con Dao
HL2-Chuyen di den khu
du lich Con Dao xung
dang voi thoi gian va tien
bac toi bo ra
HL3-Toi hai long voi quyet
dinh den khu du lich Con
Dao cua minh
HL4-Con Dao dap ung
duoc ky vong cua toi ve
khu du lich
HL5-Tom lai, toi rat hai
long khi den khu du lich
Con Dao

N 3:

1. Thành ph n 1:
Reliability Statistics
Cronbach's Alpha

N of Items

.938

xix

9

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xix
w

w

w

c u -tr a c k

.c

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

Corrected

Cronbach's

Scale Mean if Scale Variance

Item-Total

Alpha if Item

Item Deleted

Correlation

Deleted

if Item Deleted

GIA3-Gia ca hang hoa,
dich vu trong khu du lich

30.4052

28.145

.721

.934

30.2937

27.813

.758

.932

30.2454

28.544

.768

.931

30.2007

26.930

.801

.929

30.2305

27.797

.806

.929

30.4089

27.078

.783

.930

30.1933

27.992

.772

.931

30.6134

26.626

.771

.931

30.2416

28.147

.728

.933

tuong xung voi chat luong
GIA4-Gia ca hang hoa,
dich vu trong khu du lich
on dinh
GIA5-Tom lai, gia ca hang
hoa, dich vu trong khu du
lich hop ly
HC1-Cac nha hang trong
khu du lich co khong gian
thoang mat, lich su
HC2-Cac nha hang trong
khu du lich phuc vu cac
mon an dac trung cua dia
phuong
HC3-Cac nha hang trong
khu du lich phuc vu cac
mon an phu hop voi moi
nguoi
HC4-Cac dich vu phuc vu
nhu cau an, o, di lai rat tot
HC6-Khu du lich trang bi
day du he thong thong tin,
huong dan de phuc vu
Anh/Chi
HC7-Doi ngu huong dan
vien cua khu du lich duoc
trang bi day du cac kien
thuc de cung cap cho
Anh/Chi

xx

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xx
w

w

w

c u -tr a c k

.c

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

2. Thành ph n 2:
Reliability Statistics
Cronbach's Alpha

N of Items

.904

7

Item-Total Statistics
Corrected

Cronbach's

Scale Mean if Scale Variance

Item-Total

Alpha if Item

Item Deleted

if Item Deleted

Correlation

Deleted

24.0520

10.460

.776

.882

23.9294

11.088

.760

.885

24.0483

10.778

.749

.885

24.0149

11.239

.690

.892

23.8848

11.020

.742

.886

23.9814

11.429

.665

.895

23.8216

11.655

.621

.899

CSHT1-Canh quan thien
nhien trong khu du lich rat
an tuong
CSHT2-Co so ha tang
khu du lich duoc xay dung
khang trang
CSHT5-Cac di tich lich su
- van hoa duoc bao ton
nguyen ven, mang dau an
lich su sau sac
CSHT6-Khu du lich mang
gia tri tai nguyen nhan
van to lon
AT1-Do an, thuc uong
trong khu du lich dam bao
ve sinh an toan thuc
pham
AT2-Dieu kien an ninh
trong khu du lich duoc
dam bao
AT3-Khu du lich trang bi
nhung thiet bi canh bao
khu vuc co the gay nguy
hiem doi voi Anh/Chi

xxi

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xxi
w

w

w

c u -tr a c k

.c

F -X C h a n ge

F -X C h a n ge

N
y
bu

bu

y

N

O
W
!

PD

O
W
!

PD

to
k
lic

.c

3. Thành ph n 3:
Reliability Statistics
Cronbach's Alpha

N of Items

.846

5

Item-Total Statistics

Corrected

Cronbach's

Scale Mean if Scale Variance

Item-Total

Alpha if Item

Item Deleted

if Item Deleted

Correlation

Deleted

16.8625

5.283

.616

.828

16.6357

5.777

.673

.810

16.5390

5.570

.654

.814

16.7361

5.531

.677

.807

16.6914

5.707

.664

.812

MK1-Nhan vien khu du
lich luon san sang phuc
vu Anh/Chi
MK2-Nhan vien khu du
lich luon co thai do lich su,
nha nhan doi voi Anh/Chi
MK3-Nhan vien khu du
lich giai quyet thoa dang
nhung than phien cua
Anh/Chi
MK4-Cu dan dia phuong
dang tin cay khi giup do
Anh/Chi
MK5-Cu dan dia phuong
luon co thai do lich su,
nha nhan doi voi Anh/Chi

4. Thành ph n 4:
Reliability Statistics
Cronbach's Alpha

N of Items

.826

5

xxii

.d o

m
o

o

c u -tr a c k

C
w

w

w

.d o

m

C

lic

k

to

xxii
w

w

w

c u -tr a c k

.c