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Phụ lục 4: Phân tích nhân tố các yếu tố tác động lòng trung thành – lần 1

Phụ lục 4: Phân tích nhân tố các yếu tố tác động lòng trung thành – lần 1

Tải bản đầy đủ

94

HB1
1.000
HB2
1.000
HB3
1.000
HB4
1.000
HB5
1.000
HB6
1.000
Extraction Method:
Component Analysis.

.662
.727
.583
.474
.636
.710
Principal

Component Matrixa
Component
1
2
IT7
.722
IT2
.713
IT9
.700
IT4
.692
IT1
.687
IT3
.679
IT5
.675
SA4
.654
IT6
.653
IT8
.645
TA6
.644
SA1
.616
TA7
.602
TA8
.596
TA9
.591
SA3
.561
HB4
.535
TA5
.527
HB3
.507
SA2
TA4
TA1
SW2
.553
HB5
.537
SW1
.528
SW3

3

4

5

6

7

95

CH2
HB6
TA3
.560
TA2
HB2
.582
HB1
CH1
CH3
Extraction Method: Principal Component Analysis.
a. 7 components extracted.

-.579
-.547

Total Variance Explained
Extraction Sums of
Initial Eigenvalues
Squared Loadings
Com
ponent Total %
ofCumula Total %
ofCumula
Variance tive %
Variance tive %
1
10.154 29.865 29.865 10.154 29.865 29.865
2
3.410 10.031 39.895 3.410 10.031 39.895
3
1.876 5.517
45.413 1.876 5.517
45.413
4
1.635 4.807
50.220 1.635 4.807
50.220
5
1.539 4.526
54.747 1.539 4.526
54.747
6
1.267 3.727
58.473 1.267 3.727
58.473
7
1.029 3.028
61.501 1.029 3.028
61.501
8
.991
2.916
64.417
9
.945
2.779
67.196
10
.875
2.573
69.770
11
.826
2.429
72.198
12
.803
2.363
74.561
13
.750
2.206
76.767
14
.720
2.117
78.885
15
.618
1.819
80.703
16
.594
1.746
82.449
17
.543
1.598
84.048
18
.512
1.505
85.552
19
.485
1.427
86.979
20
.447
1.314
88.292
21
.421
1.237
89.530
22
.382
1.123
90.653
23
.362
1.066
91.718
24
.351
1.033
92.751

Rotation Sums of Squared
Loadings
Total
%
ofCumula
Variance tive %
6.797
19.991
19.991
2.809
8.260
28.252
2.634
7.747
35.999
2.439
7.175
43.174
2.308
6.787
49.960
2.201
6.475
56.435
1.722
5.066
61.501

96

25
.344
1.011
93.762
26
.322
.946
94.708
27
.314
.923
95.631
28
.292
.859
96.490
29
.259
.761
97.251
30
.236
.694
97.945
31
.211
.621
98.566
32
.180
.531
99.096
33
.165
.487
99.583
34
.142
.417
100.00
Extraction Method: Principal Component Analysis.

Rotated Component Matrixa
Component
1
2
IT2
.803
IT5
.749
IT6
.736
IT1
.735
IT7
.714
IT4
.679
IT3
.674
IT8
.644
TA6
.636
IT9
.626
TA9
.603
TA8
.589
TA7
.581
TA4
.759
TA2
.662
TA3
.605
TA1
.540
TA5
.509
SA1
CH1
CH3
CH2
HB4

3

.793
.740
.692

4

5

6

7

97

SW2
.824
SW3
.799
SW1
.657
HB2
HB3
HB1
SA2
SA4
SA3
HB6
HB5
Extraction
Method:
Principal
Rotation Method: Varimax with Kaiser Normalization.
Component Transformation Matrix
Component 1
2
3
4
1
.744
.358
.312
.200
2
-.524
-.020
.364
.540
3
-.238
.757
.106
-.282
4
.048
-.240
-.290
-.523
5
-.022
.334
-.819
.438
6
-.176
.356
.048
-.309
7
.284
-.056
-.042
.169
Extraction
Method:
Principal
Rotation Method: Varimax with Kaiser Normalization.
Component Score Coefficient Matrix
Component
1
2
3
TA1
-.073
.220
-.026
TA2
-.072
.325
-.072
TA3
.009
.253
.026
TA4
-.068
.367
-.031
TA5
-.035
.222
-.014
TA6
.110
.080
.021
TA7
.041
.064
-.005
TA8
.109
-.062
.077
TA9
.081
-.010
-.027
IT1
.174
-.111
-.038
IT2
.212
-.177
-.005
IT3
.137
-.061
.056

4
.024
.087
-.029
-.051
-.067
-.064
-.197
-.097
-.027
.036
.077
.072

.812
.625
.613
.751
.562
.559

Component

.735
.714
Analysis.

5
6
.255
.320
.359
.124
.301
-.415
.612
.121
.056
.140
-.547
.405
-.194
-.716
Component

7
.114
.396
-.133
.439
.048
.530
.580
Analysis.

5
.128
-.028
.038
-.107
-.108
-.096
-.093
-.157
-.147
-.028
.069
.116

6
.013
-.071
-.206
.039
.150
-.093
.194
.033
.151
-.076
-.178
-.171

7
-.086
.071
-.012
.022
-.038
.117
.073
.217
.041
.123
.014
-.175

98

IT4
.105
-.116
IT5
.143
-.053
IT6
.181
-.023
IT7
.115
.007
IT8
.122
.083
IT9
.077
.036
SA1
-.019
.121
SA2
-.092
-.049
SA3
-.029
-.042
SA4
-.054
-.028
SW1
.010
-.004
SW2
.022
-.028
SW3
-.018
.003
CH1
-.039
-.010
CH2
-.074
.045
CH3
-.003
-.101
HB1
-.014
-.002
HB2
-.005
-.069
HB3
-.070
.034
HB4
-.060
.021
HB5
.018
-.021
HB6
.011
.001
Extraction
Method:
Rotation
Method:
Component Scores.

.046
-.010
-.043
.007
.004
-.005
-.108
.001
-.084
.114
-.122
.093
.007
-.051
-.043
.013
-.019
-.020
.040
.006
.113
.282
-.075
.386
-.060
.383
.400
-.073
.306
.053
.366
-.037
-.164
.022
-.033
-.111
.026
-.022
.169
-.124
-.091
.035
.096
-.080
Principal
Varimax
with

.173
.008
-.238
.080
-.048
-.121
-.039
-.205
.115
.003
.038
.032
-.099
-.096
.021
-.003
.085
-.073
.067
.079
-.025
.004
.475
-.063
.018
.312
-.022
.059
.307
-.110
-.041
-.134
-.005
-.005
-.058
.003
-.126
.056
-.038
-.033
-.064
-.058
-.064
.000
-.043
-.085
-.018
.015
.275
-.002
.204
.442
-.059
.020
.305
.068
-.121
.112
.113
-.022
.041
-.094
.449
-.090
-.050
.472
Component
Analysis.
Kaiser
Normalization.

Component Score Covariance Matrix
Component 1
2
3
4
1
1.000 .000
0.000
0.000
2
.000
1.000
0.000
0.000
3
0.000 0.000
1.000
0.000
4
0.000 0.000
0.000
1.000
5
0.000 0.000
0.000
0.000
6
0.000 0.000
0.000
0.000
7
0.000 0.000
0.000
0.000
Extraction
Method:
Principal
Rotation
Method:
Varimax
with
Component Scores.

5
6
7
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
1.000
0.000
0.000
0.000
1.000
0.000
0.000
0.000
1.000
Component
Analysis.
Kaiser
Normalization.

99

PHÂN TÍCH NHÂN TỐ - LẦN 2:
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Bartlett's
Test
of Approx. Chi-Square
Sphericity
df
Sig.
Communalities
Initial Extraction
TA1
TA2
TA3
TA4
TA5
TA6
TA7
TA8
TA9
IT1
IT2
IT3
IT4
IT5
IT6
IT7
IT8
IT9
SA2
SA3
SA4
SW1
SW2
SW3
CH1
CH2
CH3
HB1

1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000

.462
.545
.547
.641
.583
.550
.647
.575
.540
.605
.719
.672
.704
.651
.584
.641
.601
.618
.663
.484
.644
.654
.774
.698
.663
.684
.623
.668

.866
4556.690
496
0.000

100

HB2
1.000 .750
HB3
1.000 .578
HB5
1.000 .662
HB6
1.000 .715
Extraction Method: Principal
Component Analysis.
Total Variance Explained
Initial Eigenvalues

Extraction
Sums
Squared Loadings

Com
pone
%
of Cumula
nt
Total
Total
Variance tive %
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27

9.537
3.362
1.840
1.624
1.498
1.264
1.022
.933
.875
.839
.815
.775
.720
.642
.613
.537
.503
.458
.432
.415
.390
.357
.344
.328
.319
.313
.270

29.802
10.506
5.749
5.074
4.681
3.951
3.194
2.916
2.733
2.621
2.548
2.420
2.250
2.007
1.915
1.677
1.572
1.432
1.350
1.298
1.220
1.116
1.076
1.024
.997
.978
.844

29.802
40.309
46.058
51.131
55.813
59.764
62.958
65.873
68.606
71.227
73.775
76.195
78.445
80.452
82.367
84.044
85.615
87.047
88.397
89.695
90.915
92.031
93.106
94.130
95.127
96.105
96.949

9.537
3.362
1.840
1.624
1.498
1.264
1.022

of Rotation Sums of Squared
Loadings
Cumul
%
of Cumula
Total %
of ative
Variance tive %
Variance %
20.973
29.802
29.802 6.711 20.973
29.086
10.506
40.309 2.596 8.113
36.694
5.749
46.058 2.435 7.608
44.251
5.074
51.131 2.418 7.557
51.077
4.681
55.813 2.184 6.826
57.561
3.951
59.764 2.075 6.484
62.958
3.194
62.958 1.727 5.396

101

28
29
30
31

.251
.229
.183
.170

.785
.716
.571
.531

97.734
98.450
99.021
99.552
100.00
32
.144
.448
0
Extraction Method: Principal Component Analysis.

Component Matrixa
Component
1
2
IT7
.728
IT2
.724
IT9
.709
IT4
.699
IT1
.694
IT3
.688
IT5
.681
IT6
.662
SA4
.655
TA6
.654
IT8
.653
TA7
.606
TA8
.604
TA9
.599
SA3
.561
TA5
.541
HB3
SA2
TA1
SW2
.575
SW1
.546
HB5
.545
SW3
.504
CH2
HB6

3

4

5

6

7

102

TA3
.569
TA2
.502
TA4
HB2
.601
HB1
.534
CH1
CH3
Extraction Method: Principal Component Analysis.
a. 7 components extracted.

Rotated Component Matrixa
Component
1
2
IT2
.800
IT5
.765
IT1
.730
IT7
.727
IT6
.724
IT4
.693
IT3
.686
IT8
.663
IT9
.649
TA9
.626
TA6
.592
TA8
.575
TA7
.574
TA4
.750
TA2
.675
TA3
.595
TA5
.538
TA1
.520
SW2
SW3
SW1
CH1
CH3
CH2
HB2
HB3
HB1

3

4

-.552
-.514

5

.826
.792
.638
.785
.732
.712
.828
.630
.628

6

7

103

SA2
SA4
SA3
HB6
HB5
Extraction
Method:
Principal
Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 8 iterations.
Component Transformation Matrix
Component 1
2
3
4
1
.771 .337
.203
.288
2
-.495 -.016
.567
.350
3
-.225 .794
-.212
.103
4
.038 -.138
-.443
-.426
5
-.017 .325
.518
-.773
6
-.190 .361
-.321
.049
7
.268 -.035
.154
-.051
Extraction
Method:
Principal
Rotation Method: Varimax with Kaiser Normalization.

.706
.578
.530

Component

5
6
.238
.311
.363
.118
.272
-.404
.638
.088
-.079
.142
-.514
.440
-.246
-.710
Component

.746
.740
Analysis.

7
.118
.406
-.162
.432
-.038
.520
.579
Analysis.

104

Component
1
2
TA1
-.058 .217
TA2
-.082 .341
TA3
.025 .257
TA4
-.052 .372
TA5
-.082 .247
TA6
.062 .094
TA7
.031 .066
TA8
.093 -.057
TA9
.100 -.013
IT1
.163 -.101
IT2
.203 -.169
IT3
.142 -.057
IT4
.111 -.119
IT5
.154 -.057
IT6
.163 -.007
IT7
.123 .008
IT8
.136 .087
IT9
.093 .038
SA2
-.072 -.066
SA3
-.019 -.056
SA4
-.060 -.031
SW1
.002 .004
SW2
.024 -.024
SW3
-.025 .004
CH1
-.040 -.005
CH2
-.096 .053
CH3
.002 -.096
HB1
-.026 .006
HB2
-.017 -.060
HB3
-.060 .042
HB5
.020 -.017
HB6
.002 .017
Extraction
Method:
Rotation
Method:
Component Scores.

3
4
.029
-.021
.068
-.062
-.033
.034
-.034
-.043
-.108
.000
-.118
.053
-.200
-.006
-.117
.089
-.002
-.043
.031
-.043
.060
.004
.059
.071
-.016
.059
.013
-.041
-.025
.008
.011
-.115
.127
-.092
.113
-.135
.044
-.054
-.013
-.011
.001
.051
.264
.130
.389
-.074
.380
-.054
-.085
.413
.020
.333
-.043
.375
.003
-.154
-.134
-.020
-.018
.024
.025
-.085
-.094
.095
Principal
Varimax
with

5
6
7
.134
-.004
-.075
-.014
-.044
.059
.028
-.237
.020
-.109
.020
.039
-.052
.273
-.119
-.058
.019
.048
-.074
.228
.052
-.148
.064
.208
-.163
.103
.076
-.033
-.059
.112
.062
-.170
.012
.112
-.190
-.155
.179
-.007
-.225
.070
-.075
-.105
-.040
-.170
.098
-.006
.019
.043
-.122
-.135
.048
-.014
.049
-.053
.016
.443
-.051
.032
.294
-.012
.092
.334
-.131
-.037
-.121
-.010
-.014
-.071
.004
-.123
.065
-.054
-.019
-.050
-.049
-.029
.060
-.071
-.082
-.033
.046
.290
.025
.183
.465
-.026
.000
.320
.058
-.112
.027
-.114
.470
-.091
-.036
.480
Component
Analysis.
Kaiser
Normalization.