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Instrument 12. B: Word Processing Software

Instrument 12. B: Word Processing Software

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INSTRUMENT 12.B: TRAINING NEEDS ASSESSMENT.
Training Needs Assessment: Computer Skills and Abilities
In order to design and plan training for computer skills, we would like
you to complete this needs assessment. It is important that you sign
the form so that we can match your level of skill development with the
appropriate level of training.
How would you rate your
experience working with
computers? (circle one)

1
Never used

2
Very limited

Name:
(Please Print)

Job Title:
3
Moderate

4
Highly
experienced

How would you rate your comfort
1
2
3
in using computer hardware and Dislike using Use them only to Very comfortable,
software? (circle one)
computers get the job done enjoy using them
On a scale of 1 to 4, how would you rate your ability to use the following software? Circle the number that
best describes your current level of knowledge, skills and abilities.

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Never
Used

Fair

Good

Excellent

Word processing software (for general typing), such as Word or
Word Perfect.

1

2

3

4

Spreadsheet software (to manage data and create graphs of your
data), such as Excel or Quatro Pro.

1

2

3

4

Database software (for organizing and managing data), such as
Microsoft Access.

1

2

3

4

Website development software, such as Front Page or
Web Publisher.

1

2

3

4

Desktop publishing software (used to create pamphlets, letterhead,
etc.), such as Microsoft Publisher or Quark.

1

2

3

4

Presentation software (to create slide show presentations), such as
Powerpoint or Corel Presentations.

1

2

3

4

Graphics software (for drawing, painting, and photo retouching),
such as Corel Draw or Photo Shop.

1

2

3

4

Statistical software (for doing statistical calculations), such as
SPSS or SAS.

1

2

3

4

Organizational software (calendars, scheduling, etc.), such as
Mircrosoft Outlook or Corel Central.

1

2

3

4

Other (please indicate):

1

2

3

4

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Designing and Constructing Instruments for Social Research and Evaluation

On a scale of 1 to 4, how would you rate your ability to operate in a Windows environment
and use the Internet? Circle the number that best describes your current level of knowledge,
skills and abilities.
Never
Used

Fair

Good

Excellent

Open and close documents.

1

2

3

4

Move around using a mouse.

1

2

3

4

Save a document.

1

2

3

4

Fit two or more documents or folders on the screen.

1

2

3

4

Resize a document (make it bigger or smaller)

1

2

3

4

Change the size of the print.

1

2

3

4

Create folders.

1

2

3

4

Search for documents.

1

2

3

4

Copy, cut, and paste within and between documents

1

2

3

4

Customize tool bars.

1

2

3

4

Customize the printing of documents.

1

2

3

4

Log onto the Internet.

1

2

3

4

Move from site to site on the Internet.

1

2

3

4

Find information using a search engine, such as Yahoo.

1

2

3

4

Save and organize favorite Internet sites.

1

2

3

4

Use Email

1

2

3

4

Additional Comments:

Thank you for completing this questionnaire.
Organization Name

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Organization Address

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309

box can be enlarged or reduced by clicking on the box border and then dragging
a corner. The box can be moved by clicking on the border and then dragging the
entire box to another location on the page.
Respondents rate their computer skills on a 4-point intensity scale formatted
so that the scale definitions appear at the head of each column and the respondent circles a corresponding number. The items have been placed in a table (using
the table function in the word processing software), which is outlined by an exterior border; the gridlines between the items and response set have been hidden
so that they do not appear when the instrument is printed. However, shading has
been used to highlight and visually separate items. The table function is a handy
way of organizing items as the size of the rows and columns can be adjusted by
dragging the border or by using the table properties menu to adjust the height
and width of a cell.

Instrument 12.C: Conflict Resolution Skills Assessment
Instrument 12.C is a needs assessment included in a manual for implementing
conflict resolution programs in schools, youth-serving organizations, and community and juvenile justice settings (Crawford & Bodine, 1996, pp. E.1–E.4). The
manual was developed for the Office of Juvenile Justice and Delinquency Prevention, U.S. Department of Justice, and the Safe and Drug Free Schools Program,
U.S. Department of Education. The instrument is in the public domain and may
be copied and used without prior permission from the authors.
This needs assessment is presented as an example of an instrument containing items with several different response alternatives. The majority of the items
ask the respondent for a rating, although the response scales differ from item to
item. Two of the items ask the respondent to estimate percentage. Consequently,
respondents must change their frame of reference from one item to the next.
Nonetheless, each stem and its response set are clearly separated from the others
and taken together the items flow in a logical order.
This example does not contain a statement of purpose or a statement at
the end thanking the respondent; we recommend that this information be
included. The one reservation we have about this instrument is that some items
are better suited for school personnel to complete, and some are clearly intended
for student completion. For example, a student might become frustrated by items
4 and 6, and a teacher or school administrator might feel that item 8 is not
relevant. For this reason, we recommend that a not applicable alternative
be added.

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Designing and Constructing Instruments for Social Research and Evaluation

INSTRUMENT 12.C: CONFLICT RESOLUTION
SKILLS ASSESSMENT.
Conflict Resolution Needs Assessment
Answer each question by providing the response that most accurately reflects your personal
view of your school.
1. I am a:

❏ student

❏ staff member

❏ parent

❏ other

2. Conflicts interfere with the teaching and learning process:
❏ often

❏ sometimes

❏ rarely

3. Problems between people at this school are caused by:
a.
b.
c.
d.
e.
f.
g.

expectation to be competitive
intolerance between adults and students
intolerance between students
poor communication
anger and/or frustration
rumors
problems brought to school from somewhere else

often








sometimes








rarely








4. Without exceeding 100% as the total, estimate the percentage of problems referred for
disciplinary action by the following categories:
a.
b.
c.
d.
e.

between students
between student and classroom teacher
between student and other staff members
between student and school rules
other

_______%
_______%
_______%
_______%
_______%
Total
100%

5. Indicate the types and frequency of conflicts experienced by students in this school:
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.

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put-downs/insults/teasing
threats
intolerance of differences
loss of property
access to groups
rumors
physical fighting
verbal fighting
school work
other: _____________________________________

often











sometimes











rarely











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